Account Manager

Agora Refreshments • SeaTac, WA

5d • Hybrid

About The Position

The Account Manager is responsible for managing and growing a portfolio of corporate clients. This role focuses on building strong relationships, understanding client needs, ensuring service excellence, and identifying opportunities to expand product offerings. The ideal candidate is proactive, customer‑centric, and skilled at problem‑solving in a fast‑paced service environment.

Requirements

• 2+ years in account management, customer success, client services, or related field.
• Strong communication, presentation, and relationship‑building skills.
• Ability to manage a diverse portfolio of clients with varied needs.
• Problem‑solving mindset with a focus on customer satisfaction.
• Comfortable using CRM or account‑management tools (e.g., HubSpot, Salesforce, or similar).

Nice To Haves

• Experience in office services, food & beverage, hospitality, or delivery‑based businesses.
• Familiarity with service route operations or inventory‑based businesses.
• Experience supporting both SMB and mid‑market clients.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Conduct regular check‑ins (virtual or onsite) to ensure client satisfaction and address needs.
• Build strong, long‑term relationships with office managers, facilities teams, and other key stakeholders.
• Monitor service delivery quality and respond quickly to escalations.
• Partner with operations, logistics, and customer service teams to resolve issues efficiently.
• Track recurring problems and recommend process improvements.
• Identify upsell/cross‑sell opportunities based on client usage, new products, and company initiatives.
• Prepare proposals for expansions, equipment upgrades, and additional services.
• Drive high retention rates through proactive engagement and excellent service.
• Conduct quarterly or annual business reviews with key clients.
• Analyze consumption trends, service history, and product performance to recommend improvements.
• Maintain accurate account notes and activity logs in CRM systems.
• Work closely with sales to support onboarding of new clients.
• Partner with inventory teams to forecast product needs for large accounts.
• Coordinate with the operations team on equipment installations, maintenance, and service schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees