Account Manager

Kaseya Careers•Norwalk, CT

About The Position

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide, powered by AI. The company has achieved sustained, strong double-digit growth and is backed by Insight Venture Partners. Founded in 2000, Kaseya serves customers in over 20 countries and manages over 15 million endpoints. Kaseya is seeking an enthusiastic and results-driven Account Manager to focus on the expansion of existing accounts. In this role, the Account Manager will be responsible for identifying new growth opportunities within their portfolio, strengthening relationships with existing clients, and driving revenue growth through strategic account management.

Requirements

1+ years of B2B or B2C sales experience, ideally in a technology or SaaS environment
A strong passion for sales and a proven track record of exceeding sales targets
Ability to thrive in a fast-paced, metrics-driven environment
Motivated, coachable, and competitive with a resilient drive to succeed
Excellent organizational, interpersonal, and communication skills
Proficient in using CRM tools (Salesforce) to manage leads, opportunities, and accounts
Strong analytical skills with the ability to create accurate sales forecasts

Responsibilities

Proactively engage with current customers to identify upsell and cross-sell opportunities, leveraging Kaseya’s full suite of products to drive revenue growth.
Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction while aligning their needs with Kaseya’s solutions.
Develop tailored strategies for each account, including regular check-ins and business reviews, to identify new opportunities and overcome potential challenges.
Monitor customer usage, proactively addressing adoption challenges and following established sales processes to drive cross-sell, upsell, and expansion strategies.
Take ownership of your sales targets, consistently exceeding quotas while delivering exceptional value to clients. Actively contribute to both short-term and long-term revenue generation strategies.
Work closely with internal teams, including Customer Success and Sales, to deliver exceptional customer experiences and ensure smooth implementation of new solutions.
Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked to drive sales success.

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