Account Manager

Giftogram • Whippany, NJ

35d • Onsite

About The Position

At Giftogram, appreciation isn't just what we do — it's who we are. As the #1 rated rewards and incentives platform on G2, we are transforming how companies engage with their employees, partners, and customers.
Giftogram helps organizations deliver digital rewards instantly — powering everything from employee recognition and customer engagement to research incentives and payouts through a simple, flexible platform companies genuinely enjoy using.
As an Account Manager at Giftogram, you will own a portfolio of existing customers and be accountable for both their success and their growth. You will serve as a trusted advisor to HR, People, marketing, and operations leaders — helping them build stronger recognition and rewards programs — while actively driving expansion within your accounts and developing new relationships across the organizations you serve.
You will turn initial use cases into company-wide programs.
This is not a maintenance role. It is an expansion role with a success-first foundation — and it requires someone with the relationship skills of a great account manager and the drive of a hunter.
As an Account Manager at Giftogram, you will be working with an install base rich with untapped opportunity — companies already using the platform in one pocket of their organization while entire departments sit untouched.
You will join a collaborative, high-accountability team that moves quickly, cares deeply about customer outcomes, and treats Account Management as a core commercial function — not a support role.
At Giftogram, appreciation isn't just the product we sell — it's how we operate. We start and end with appreciation in every relationship and every role.
At Giftogram, we hire for mindset as much as experience. If you are excited about building real relationships, growing accounts, and being part of a team that genuinely values your contribution — we encourage you to apply.
Being a great Account Manager at Giftogram is about curiosity, ownership, and a genuine commitment to helping customers succeed and grow. We value people who ask thoughtful questions, take initiative, and continuously work to improve their craft.
If that sounds like you, we would love to hear from you.

Requirements

• You have 2–5 years of experience in Account Management, Customer Success, or inside sales — with a proven track record of growing revenue within an existing account base
• You have a hunter mentality within a warm territory — you are not satisfied with flat retention and are always looking for the next opportunity inside an account
• You build relationships quickly and credibly at every level of an organization — and know how to navigate to the right buyer
• You are proactive and commercially minded — you identify expansion opportunities before customers ask and know how to build a business case for growing a program
• You are comfortable owning a number — you take pride in growing your book of business and being measured on retention and expansion
• You are disciplined and organized — you manage a portfolio of accounts without letting relationships, follow-ups, or priorities slip
• You are coachable and driven — you take feedback seriously, implement it quickly, and continuously work to improve your craft
• You are energized by growth — keeping customers happy is the baseline, not the goal. You want to help them do more.

Responsibilities

• Own a portfolio of existing Giftogram customers — accountable for retention, satisfaction, and revenue growth within your book
• Own expansion pipeline within your accounts — identifying, progressing, and closing growth opportunities
• Identify and engage the centralized buyer within each account — the stakeholder with authority to expand Giftogram across departments, teams, and use cases
• Proactively map accounts — understanding org structure, budget owners, and untapped departments — and develop a clear expansion plan for every strategic account
• Open new conversations within existing accounts — engaging stakeholders and departments not yet using Giftogram
• Run discovery conversations and consultative account reviews that uncover new use cases, surface unmet needs, and position Giftogram as the standard platform across the organization
• Partner closely with the AE team to escalate enterprise-level opportunities and collaborate on accounts with significant multi-department potential
• Monitor account health signals and take proactive steps to protect retention and reduce churn within your portfolio
• Maintain accurate and up-to-date records in HubSpot — account maps, expansion opportunities, activity logs, and next steps always current

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed