Account Manager, OnShelf

SellCord•Bentonville, AR

25d•Hybrid

About The Position

SellCord is a leading agency specializing in the launching and scaling of brands of all sizes, exclusively on Walmart. As Walmart-approved partners, we are dedicated to helping brands thrive and succeed in the Walmart marketplace. With our in-depth expertise and unwavering focus on Walmart, we are recognized as the best in the industry. We are seeking an experienced and driven Account Manager to support growth for OnShelf, our Walmart Marketplace business unit. This is a hybrid role responsible for sustaining relationships with clients, onboarding new brand partners, and driving business development activities. You will play a critical role in expanding SellCord’s presence as the top Walmart Marketplace agency. Regular travel is required to meet with clients, attend events, and support relationship management.

Requirements

Proven experience in relationship building, strategic communication, and negotiations
Solid experience utilizing retail analytics and supplier tools including Retail Link, Nova, and Scintilla
Solid accountability and ownership
Walmart or Sam’s Club experience with in-store, problem solving is strongly preferred
Project management experience with cross functional collaboration
Proven experience working with Walmart suppliers and/or brands

Responsibilities

Responsible for onboarding, managing, and growing client relationships with a focus on delivering measurable business results within Walmart and Sam’s Club ecosystems
Develop a deep understanding of client goals, product lines, and category strategies.
Set up reporting dashboards, data integrations (Retail Link, Nova, Scintilla, etc.), and communication cadence.
Serve as the main point of contact for all client communications and escalations.
Build and maintain trusted partnerships with client teams, ensuring alignment on business priorities.
Conduct regular business reviews highlighting performance, opportunities, and recommendations.
Monitor account health, sales performance, inventory, and replenishment metrics.
Partner with internal operations and analytics teams to resolve issues, improve forecast accuracy, and ensure consistent in-stock rates.
Collaborate with Walmart and Sam’s Club buyer teams and replenishment partners when appropriate.
Track KPIs related to sales performance, forecast accuracy, and operational metrics.