Account Manager

Meriplex • Wayne, PA

45d • $70,000 - $90,000

About The Position

This role is responsible for the entire customer lifecycle, from building relationships to showcasing and training customers to take advantage of all Meriplex products and services. You'll leverage your strong relationship management and technical skills to develop long-lasting partnerships, lead customer executive business reviews, report and track customer sentiment, drive sales growth, and achieve exceptional customer satisfaction resulting in renewal protection.

Requirements

• 7+ years of B2B sales experience, with a focus on IT/Operations executives.
• 3+ years of experience selling or in customer success for Managed Services, Professional Services, and Unified Communications solutions.
• Proven track record of exceeding sales quotas and KPIs.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of customer relationship management principles.
• Ability to manage multiple projects simultaneously and prioritize effectively.

Nice To Haves

• Well-rounded technical knowledge in Windows, networking, and M365 (preferred).
• Bachelor's degree in Sales, Marketing, or a related field (preferred).

Responsibilities

• Manage assigned client portfolio, providing exceptional service and exceeding client expectations.
• Develop deep understanding of client needs and technical landscape to create targeted solutions and cross-sell opportunities.
• Deliver successful sales presentations and negotiations, highlighting Meriplex's value proposition and closing deals.
• Proactively conduct client outreach and sales activities, ensuring a robust sales pipeline.
• Oversee client onboarding, ensuring a smooth transition and maximizing product/service adoption.
• Conduct customer training sessions to empower clients to leverage Meriplex solutions effectively.
• Collaborate with internal teams (Sales, Marketing, Product Development, Equipment sales, vCIOs and TAMs) to deliver seamless customer experiences.
• Track customer success metrics and identify opportunities for improvement.
• Analyze customer data to identify trends and make data-driven decisions.
• Maintain a high level of knowledge about Meriplex products, services, and solutions.
• Actively participate in sales and product training sessions.

Benefits

• Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level