ACCOUNT MANAGER

Compass Group

20d•$80,000 - $95,000•Onsite

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. The Customer Service Manager is responsible for driving incremental sales growth, enhancing client satisfaction, and improving operational performance across assigned accounts. This role partners closely with local Canteen management to develop and execute an account‑level business plan focused on profitability and retention.

Requirements

Excellent communication skills required.
Must be able to travel to client sites locally.
Must be passionate about providing world class service to our clients and customers.

Nice To Haves

A Bachelor’s degree is preferred.
Coffee / refreshment industry experience preferred.

Responsibilities

Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan).
Coordinate efforts to improve the customer retention and client experience at the point of sale.
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue.
Drive compliance to merchandising standards.
Assess performance by location through audit reports (Quarterly District Evaluations).
Customer facing + route supervision