Account Manager

Gradient Experience•New York, NY

45d•$70,000 - $80,000•Hybrid

About The Position

NYC based Experiential Marketing Agency is seeking the perfect fit for our team. We are a boutique, creatively led, high-end experiential marketing agency with clients in the spirits, beauty, fashion, lifestyle and luxury industries. We are in high-growth mode and ready to add to our team. The ideal candidate is one who thrives in a fast-paced, multitasking environment that values productivity and efficiency balanced with utmost quality, who flawlessly executes design projects, and who has impeccable, evolving taste. The Opportunity The Account Manager will guide agency clients through the strategic and creative needs of experiential production programs while acting as a key steward of the client relationship. This role is responsible not only for managing programs but also for strategically growing and retaining client partnerships . The Account Manager serves as the bridge between the client and the internal teams, balancing client expectations with production realities while identifying opportunities to expand programs, deepen relationships, and deliver exceptional experiences that drive long-term client success. This role requires someone who understands experiential marketing, can confidently manage client relationships, and is proactive in identifying opportunities to evolve programs and strengthen partnerships. The ideal candidate will have experience in the experiential industry (agency or client-side) and will be an excellent communicator who can operate both strategically and tactically.

Requirements

Previous agency account management experience required
Previous production experience required
Experiential and events background required
Strong client relationship management and communication skills
Ability to think strategically about account growth and program development
Articulate and well accustomed to a client-facing role
Willingness and ability to travel
A strong creative sensibility and understanding of experiential marketing

Responsibilities

Act as the primary client contact and trusted partner, responsible for building, nurturing, and retaining client relationships
Identify opportunities to grow accounts through new initiatives, expanded programming, and strategic recommendations
Project manage cross-functionally within the company to represent the client's needs
Translate client goals into actionable strategies for internal teams
Balance the demands of clients with the realities of production and internal workflows
Represent the clients’ needs within the agency creative workflow
Create and maintain strong relationships with clients to better understand and anticipate their needs
Manage all reporting about the health and performance of customer accounts
Write and oversee the creation of proposal decks and program recaps
Proactively mitigate issues and ensure a high level of client satisfaction throughout program execution