Account Manager

Public Partnerships | PPL

31d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com). Job Summary The Account Manager is responsible for leading client relationships, overseeing project delivery, and driving business development initiatives across assigned accounts. This role serves as a primary point of contact for clients, ensuring alignment between client expectations and internal execution while maintaining high-quality service delivery in accordance with contractual and organizational standards. The position combines client engagement, project management, and team leadership, requiring the ability to manage multiple priorities, develop strategic solutions, and support revenue growth through upselling and new business opportunities. Additionally, this role provides leadership to staff, contributes to proposal development, and acts as a subject matter expert on PPL’s products and service delivery model.

Requirements

• Excellent client relationship management skills
• Demonstrated project management and supervisory skills.
• Ability to follow, critically evaluate and improve current processes.
• Excellent oral and written communication skills.
• Strong analytical, organizational and presentation skills.
• Excellent PC skills in Microsoft Office products.
• Ability to analyze data and draw appropriate conclusions.
• Ability to speak publicly effectively.
• Detailed and process improvement oriented.
• Ability to take initiative and move daily work forward.
• Ability to see the big picture while working at the detailed level to move projects forward within specific timeline and budget.
• Strong skills in the areas of interpersonal communication, analysis, critical thinking, organization, attention to detail, and multitasking.
• Bachelor's degree or 9 years’ experience required
• 7-9 years prior supervisory experience required
• Demonstrated financial and business management experience required
• Knowledge of Medicaid programs and experience with state government required

Nice To Haves

• Master's degree preferred
• Finance and accounting systems experience preferred
• Experience in long term care and disability services is a plus.
• Substantial professional experience in a related field may be considered in lieu of formal degree.

Responsibilities

• Client Relationship Management & Strategic Engagement Serve as primary and secondary point of contact for client engagements, building and maintaining strong, long-term partnership Lead stakeholder meetings, presentations, and status reporting to ensure transparency, alignment, and client satisfaction Identify growth opportunities within existing accounts and support business development efforts with prospective clients
• Project Delivery, Operations & Quality Assurance Develop and manage internal project work plans, ensuring alignment across functional teams and adherence to timelines and budgets Monitor deliverables to ensure quality, compliance, and alignment with contractual and organizational standards Analyze risks and develop proactive solutions to mitigate issues while continuously improving processes and operational efficiency
• Leadership, Business Development & Organizational Impact Lead, mentor, and develop staff, including performance management, coaching, and hiring decisions Oversee proposal development, including research, financial analysis, and content creation to support new business acquisition Serve as a subject matter expert and internal consultant, supporting cross-functional initiatives, training programs, and organizational growth All other duties assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level