Account Manager - State Farm Agent Team Member

Isabel Munoz • Burbank, CA

7h • Onsite

About The Position

We are seeking a detail-oriented and customer-focused Account Manager to service and grow our existing book of business. This role is centered around client retention, relationship management, and identifying coverage gaps to ensure our customers are properly protected. You will handle inbound calls, emails, texts, and walk-ins while managing a high level of daily activity. This position requires someone who can confidently discuss coverage details, risk exposure, and additional lines of business in a clear and professional manner. Bilingual candidates (Armenian or Spanish) are strongly preferred due to our customer base. Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

Requirements

• Ability to multitask in a fast-paced office environment
• Comfortable handling 60–120 calls per day while managing additional service tasks
• Strong attention to detail
• Ability to discuss risk, protection, and coverage gaps confidently
• Patient, calm, and professional when handling difficult conversations
• Strong communication and customer service skills
• Must work in-office at 3804 W Burbank Blvd, Suite A, Burbank, CA 91505
• Candidates living more than a 30-mile radius may not be the right fit due to LA traffic

Nice To Haves

• Bilingual Armenian or Spanish preferred
• Licensed insurance representatives from other agencies
• Customer-facing professionals accustomed to handling complex financial conversations
• Individuals who balance efficiency with strong relationship-building skills

Responsibilities

• Service an existing book of business with a strong focus on retention
• Handle 60–120 calls per day along with emails, texts, and walk-in customers
• Answer coverage questions and explain complex insurance topics clearly
• Identify gaps in coverage and recommend appropriate solutions
• Offer additional lines of business when appropriate
• Process policy changes, endorsements, renewals, and billing inquiries
• Maintain accurate documentation in agency systems
• De-escalate concerns and calmly assist frustrated customers
• Collaborate with the sales team to support agency growth

Benefits

• Retirement savings plan
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Annual raises based on performance reviews
• Additional earning potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed