Account Manager- Energy & Sustainability

5•Chicago, IL

About The Position

As an Account Manager at 5, you will serve as a trusted partner and primary point of contact for a portfolio of large commercial and industrial clients. You will lead and coordinate the development, evaluation, and implementation of energy procurement and sustainability strategies, working with internal subject matter experts as needed. The role requires meaningful experience supporting commercial or industrial clients in deregulated energy markets. Experience in PJM and ERCOT is especially valuable, though candidates with strong experience in other markets are welcome. The position is suited to someone who enjoys building client relationships, navigating complex energy challenges, managing multiple projects, and translating complex energy information into clear recommendations. You will advise clients on electricity and natural gas procurement, market conditions, pricing structures, contract options, risk, budgeting, and other energy-related decisions. You will coordinate internal teams, manage client priorities and timelines, resolve issues, and identify relevant additional services and opportunities to grow and retain client relationships. 5 describes a culture focused on open and honest communication, excellence, integrity, enjoyment of work, and making an impact. The company highlights its team of energy and sustainability experts and internal support for delivering customer service and sales experiences.

Requirements

At least three years of experience in the commercial energy industry, including retail electricity, natural gas procurement, energy consulting, sustainability, demand response, solar, or a related area.
Hands-on experience supporting commercial or industrial clients in one or more deregulated energy markets.
Previous experience in an energy-focused Account Manager, Customer Success Manager, Client Services, Energy Consultant, or similar client-facing role.
Working knowledge of deregulated energy markets, procurement strategies, energy contracts, market pricing, and client decision-making.
Ability to manage multiple clients, priorities, projects, and deadlines.
Strong presentation skills and ability to explain complex energy information clearly.
Strong problem-solving skills and ability to remain calm and responsive when client issues arise.
Experience collaborating across pricing, analytics, operations, sustainability, legal, or other internal teams.
Ability to identify account-growth opportunities while keeping client needs and goals central to the relationship.
Excellent written and verbal communication skills.
High levels of ownership, curiosity, integrity, teamwork, and follow-through.
BA/BS degree required.

Nice To Haves

Experience in PJM and/or ERCOT markets is strongly preferred.
An advanced degree is a plus.
B2B sales or business development experience is a plus.

Responsibilities

Serve as the primary point of contact for a portfolio of large commercial and industrial clients.
Build trusted, long-term client relationships by understanding clients’ businesses, energy needs, goals, and challenges.
Develop and present energy procurement and management strategies independently, engaging internal subject matter experts when needed.
Advise clients on electricity and natural gas procurement, market conditions, pricing structures, contract options, risk, budgeting, and other energy-related decisions.
Provide market updates and strategic recommendations to clients operating across multiple deregulated energy markets.
Coordinate with internal teams to evaluate client needs, analyze market opportunities, prepare recommendations, and implement approved strategies.
Manage multiple client priorities, contract timelines, deliverables, and follow-up activities.
Identify and resolve client issues by engaging appropriate internal resources and maintaining clear communication through resolution.
Introduce clients to additional services and solutions that may support their energy, sustainability, financial, or operational goals.
Identify opportunities to expand existing client relationships and support client retention.
Ensure clients receive a responsive, thoughtful, and high-quality experience.