Account Manager - Atlanta, GA

Crecera Brands•Atlanta, GA

1d•Hybrid

About The Position

Marketlab is a market leading healthcare solutions organization specializing in the design, manufacturing, and sourcing of private label products. It’s our mission to provide our healthcare partners timely solutions with a straightforward approach based on knowing them and their work. Every day we strive to positively impact the lives of the people who in turn impact the health and wellness of our communities. Marketlab’s success is built upon a foundation of collaboration, innovation, and the belief that every team member plays a vital role in creating an exceptional customer service experience. The Account Manager is the face of Marketlab for our customers. You will be responsible for the execution of sales growth within a defined territory and establishing long-term relationships with a portfolio of clients. This position advocates for the client and communicates with internal teams to provide the highest quality products.

Requirements

Five or more years of sales experience is a requirement.
Proficient with Microsoft Office and/or Google Workspace
Familiarity with navigation of customer relationship databases.
Willingness to travel as needed for on-site customer meetings. Travel requirements will vary from 10-70% depending on the territory and customer needs.

Nice To Haves

Inside sales experience is preferred.
Healthcare sales or hospital procurement experience preferred, selling consumable items in business-to-business situations also preferred.
Demonstrated success in relationship building, selling skills, creating greater customer loyalty, and accomplished in achieving goals in spite of barriers or difficulties.
Energetic, self-directed and excited about growing the company and increasing market share.

Responsibilities

Grow sales and gross profit using relationship-based selling techniques with existing and new customers.
Generate highly profitable sales and create customer loyalty by leveraging value-added services.
Build customer loyalty and retention through daily outbound calls and face-to-face visits.
Establish relationships with existing customers and qualify their needs to present Marketlab’s solutions.
Exceed goals and objectives of various outbound contact situations.
Gain greater share of customers’ annual spend of consumable goods.
Provide dedicated account management and pro-actively engage with customers for any issues or opportunities regarding Marketlab’s services, products, samples, sourcing, and quoting.
Work with product development and purchasing team to source customer product requests including securing pricing and availability and discount terms.
Prepare and present quotations to customers establishing pricing based on profit margin guidelines.
Follow up on the status and close the sale.
Contact targeted customers to better understand customer needs and establish the company as a preferred supplier.
Enter and maintain accurate customer and pertinent data for new and current customers into CRM database.
Continuously build skill level with product knowledge, market segment knowledge, sales skill training and studies.
Work cross-functionally with Marketing, Product Management, Customer Experience, etc. to keep management up-to-date on market conditions and competitive situations.
Makes suggestions and proposals for ways to improve effectiveness.
Troubleshoot problems regarding established customer accounts.
Answer questions regarding account activity, products, etc. and partner with internal resources to address complaints.
Work with the marketing team to share industry insight, customer feedback and implement marketing specific campaigns.