Account Manager

Aston Carter

3d•$65,000 - $70,000•Onsite

About The Position

The Account Manager will lead and manage relationships with existing customers, driving organic sales growth and new business development opportunities. This role serves as the primary internal liaison for customers on new product development and existing business, ensuring that customer needs are understood, expectations are met, and satisfaction with products and services remains consistently high. The Account Manager will manage critical details related to customer management and retention, coordinating closely with internal teams to deliver excellent customer service and support.

Requirements

2–3 years of customer service or sales experience.
Experience in account management, preferably in the nutritional supplement, over-the-counter (OTC), or skin care industry.
Preferred experience in contract manufacturing with 3+ years of experience or a college degree.
Proven track record of managing customer accounts and business details while meeting or exceeding sales targets.
Strong interpersonal and communication skills, both written and verbal.
Demonstrated strategic thinking and problem-solving abilities in a customer-facing environment.
Proficiency with Microsoft Office, including strong capabilities in Excel.
Experience with ERP (Enterprise Resource Planning) systems and familiarity with EPR/ERP software.
Basic understanding of the nutritional supplement, OTC, and skin care markets.
Customer service–oriented mindset with a focus on relationship building and retention.
Ability to manage order processing and sales administration tasks accurately and efficiently.
Computer proficiency and ability to quickly learn and use customer relationship management tools.

Nice To Haves

College degree preferred, particularly in a related business, science, or technical field.
3+ years of contract manufacturing experience strongly preferred as an alternative to a degree.
Experience with Customer Relationship Management (CRM) systems is preferred.
Experience with ERP systems is preferred, with the ability to navigate and utilize these tools in daily work.
Demonstrated ability to present product and innovation concepts to customers in person and virtually.
Self-motivated and results-oriented approach with a strong sense of ownership over customer accounts.
Ability to work independently while also collaborating effectively as part of a cross-functional team.
Excellent time management and organizational skills, with the ability to handle multiple projects and deadlines.
Sales support and sales administration experience, including documentation, reporting, and coordination.
Interest in career growth with the potential to move into an outside sales role over time.

Responsibilities

Own or jointly own relationships with existing clients to identify sales growth and new business development opportunities through product portfolio analysis and innovation presentations.
Serve as the primary internal point of contact for key clients, managing follow-through and follow-up on all customer-related issues.
Work directly with Research and Development (R&D) teams to facilitate and coordinate new product development projects.
Manage quotes from initial submission through to completion, ensuring accuracy and timely response to customers.
Attend appropriate industry trade shows to represent the company, support business development, and stay informed about market trends.
Schedule and coordinate on-site client meetings and facility tours to strengthen relationships and showcase capabilities.
Travel as needed to conduct in-person presentations and business reviews with existing customers.
Identify and recommend process efficiency opportunities to improve customer experience and internal workflows.
Manage the development and maintenance of commercial agreements with customers, ensuring alignment with business objectives and customer expectations.
Oversee and manage the product portfolio for assigned customers, aligning offerings with customer needs and market opportunities.
Ensure timely, clear, and professional communication with customers regarding orders, projects, and inquiries.
Collaborate closely with supply chain, labeling, and quality teams to deliver high levels of customer service and seamless execution.
Support sales administration, sales support activities, and order processing to maintain accurate and up-to-date customer information.
Track and manage customer business details, supporting efforts to meet and exceed sales targets and retention goals.