Account Manager
About The Position
Join CoPilot AI, a $10M ARR leader in LinkedIn automation. We are evolving into HeyStack, the next generation of Agentic AI for sales. As we chart a course to our exciting next chapter, we're on the hunt for a dynamic and motivated Nearshore Account Manager to join our fantastic Customer Success team! As an Account Manager, you will play a critical role in ensuring customer success, driving retention, and fostering account growth. You will manage a portfolio of customers, helping them maximize the value of CoPilot AI’s platform while identifying opportunities for expansion. This role requires a proactive approach to relationship management, problem-solving, and collaboration with cross-functional teams.
Requirements
- 2-4 years of experience in Account Management, Customer Success, or Sales within a SaaS or technology-driven environment.
- Strong relationship-building skills with a customer-first mindset.
- Proven ability to drive retention, adoption, and expansion within an account portfolio.
- Excellent communication, problem-solving, and strategic thinking skills.
- Comfortable working in a fast-paced and collaborative environment.
Nice To Haves
- Familiarity with LinkedIn and AI-driven sales tools is a plus.
Responsibilities
- Manage Customer Relationships: Serve as the primary point of contact for your customers, building and maintaining strong relationships.
- Drive Retention & Growth: Ensure customers are achieving success with the platform, leading to renewals and identifying opportunities for upsell and expansion.
- Onboard & Educate: Guide new customers through onboarding, helping them understand best practices and integrate CoPilot AI into their workflow.
- Monitor Customer Health: Analyze customer engagement data to proactively address risks and identify areas for improvement.
- Collaborate Across Teams: Work closely with Sales, Product, and Support teams to enhance customer experience and inform product development.
- Advocate for Customers: Collect and relay customer feedback to help shape the platform’s future features and functionality.
Benefits
- Be part of a fast-growing, innovative company shaping the future of AI-driven sales.
- Opportunities for professional growth and career development.
- A supportive, collaborative, and mission-driven team culture.
- Competitive salary and benefits package.
- Competitive Compensation: A competitive annual base salary between the range of $40,000 USD to $43,000 USD, commensurate with experience and skill level. Expected on-target earnings will be around $60,000 USD, subject to hitting key performance metrics.
- Recharge & Reset (PTO): We believe high performance is a marathon, not a sprint. To keep you at your best, we offer 24 days of paid time off annually, plus public holidays. We don't just "allow" vacations—we expect you to take them.
- Remote-first environment: Work where you’re most productive. We are a remote-first organization, meaning our processes are designed for digital collaboration from the ground up. You’ll have the autonomy to design your workday around your life, not the other way around.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
