Account Manager- Commercial Grounds Maintenance - Triangle Region

Bland Landscaping Company•Durham, NC

16h•Onsite

About The Position

The Account Manager (AM) serves as the primary bridge between Bland Landscaping (Company) and our most valued assets: our clients. You are not just a point of contact; you are a Trusted Advisor and Asset Steward. Your mission is twofold: (1) ensuring the flawless execution of existing maintenance contracts through proactive site management and (2) driving strategic growth by identifying and selling property enhancements that increase the value and beauty of our clients’ landscapes. The ideal AM is a disciplined self-starter who thrives on the autonomy of the field. You must possess the "High EQ" necessary to navigate various client personalities—from volunteer HOA boards to sophisticated commercial asset managers—ensuring that Bland Landscaping remains their first and only choice for grounds management.

Requirements

Minimum: 2-year college degree with 2+ years of experience in retail, customer service, outside sales, landscaping, property management, or a related field; OR an equivalent combination of education and field experience.
Must have valid NC Driver’s license and maintain a good driving record
Ability to acquire NC Pesticide applicators license
Must have good communication skills and ability to motivate others
Ability to acquire CLT certification
Must comply with Bland’s policies and procedures
Must practice safety with chemicals and all equipment
Must wear company-provided uniforms and use personal protective equipment as needed
Ability to lift up to 50 pounds on a routine basis
Ability to bend and stoop on a continual basis
Ability to work outside in all weather conditions
Ability to work around bees, poison ivy, pollen, thorns and other environmental risks
If not already held, the candidate must be willing and able to obtain the following within the first year of employment: o Pesticide Applicator’s License issued from the State where Company conducts business o Certified Landscape Technician (CLT) Certification o Completion of Bland Internal Foreman/Management Modules

Nice To Haves

Preferred: 4-year degree in Horticulture, Agronomy, Landscape Architecture, or Business.

Responsibilities

Act as the lead consultant for a dedicated book of business, fostering long-term relationships through consistent, "high-touch" communication.
Perform regular, documented site walks and audits to ensure maintenance standards meet (and exceed) contract specifications.
Tailor communication styles to match client personas— providing formal presentations for HOA boards, succinct ROI-focused reports for commercial PMs, and deep technical data for high-touch buyers.
Proactively identify and resolve client concerns before they escalate, maintaining a high retention rate across the portfolio.
Proactively identify opportunities for site improvements (e.g., drainage solutions, seasonal color, turf renovation, or plant transitions).
Utilize the BOSS quoting system to generate professional, accurate, and timely proposals for enhancements, aquatics, and ancillary services.
Meet monthly and annual sales goals by educating clients on the long-term benefits of property upgrades and landscape stewardship.
Work closely with the design and estimating teams to bring complex, high-value enhancement projects from concept to contract.
Translate client expectations into clear, actionable work orders for Production Staff and Crew Leaders to ensure "right-the-first-time" execution.
Coordinate with Branch Managers and production teams on scheduling, seasonal labor needs, and specialized service windows.
Maintain a safe working environment by adhering to all company safety protocols and ensuring company vehicles and equipment are handled professionally.
Lead and support snow removal and emergency weather response efforts during winter months.
Maintain, or obtain if not already held, a high level of knowledge regarding local horticultural practices, pest management, and irrigation efficiency.
Educate clients on proper horticultural standards, advocating for practices that ensure the long-term health and sustainability of their landscape.
Stay current on green industry trends, emerging technologies, and local regulatory changes