Samsung Account Manager- Prospect Heights

Marksman Security•Prospect Heights, IL

1d•Onsite

About The Position

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Summary Responsible for leading a team of 15+ security officers to meet and exceed client expectations in a high-customer-service environment. This position requires strong leadership, administrative, and operational skills, with a focus on compliance, conflict resolution, and detailed reporting.

Requirements

Knowledge of Winteam and Tracktik software.
Proficiency with Google and Microsoft suites.
Excellent customer service skills, requiring a great personality, a firm but polite demeanor, and strong attention to detail.
Ability to work in both indoor and outdoor environments and be able to stand for prolonged periods as needed.

Responsibilities

Lead a team of 15+ officers, fostering a positive and professional work environment.
Conduct daily meetings with warehouse leadership to address concerns and provide updates on security procedures and policies.
Participate in weekly or bi-weekly leadership meetings with client and Marksman management.
Review all disciplinary actions submitted and create Performance Improvement Plans (PIPs) for officer development.
Handle conflict and utilize peer mediation skills to de-escalate issues that may arise on site.
Provide input on new hires and recommend officers for promotion to supervisor when available.
Enforce company policy, including the removal of officers for misconduct or poor performance that negatively reflects Marksman Security.
Ensure all officers maintain an active non-commissioned guard card and that On-the-Job Training (OJT) is compliant.
Perform security duties as a Gate Officer or Employee Entrance Officer when necessary.
Implement training procedures set by client and Marksman.
Write and refine post orders and security procedures.
Maintain detailed knowledge of and accurately utilize client's incident reporting system, including conducting thorough investigations.
Monitor and manage overtime control and under-hours reports.
Keep track of officer PTO, time-off requests, and necessary medical documentation.
Utilize basic Human Resources (HR) skills with a background in scheduling and payroll.