Account Manager - Pinnacle at Symphony Garage Nashville, TN

Towne Park•Nashville, TN

6d•$54,700 - $82,100•Onsite

About The Position

The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. Towne Park is a hospitality services company committed to creating smiles by delivering exceptional experiences. Employees have the opportunity to impact millions of patients, visitors, and guests. The role involves managing business metrics, financial performance, client relations, and ensuring service standards are met.

Requirements

Associate’s degree and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience.
Knowledge of general business practices including accounting, human resources and customer service.
Must be able to drive manual transmission.
Must have and maintain a valid driver’s license and clean driving record.
For insurance purposes, must be at least 18 years of age.
Must be able to pass a criminal background, MVR and drug screen.
Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
Demonstrated work ethic, drive, energy, and persistence to achieve goals.
Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations.
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications.
Written and verbal communication skills to effectively address all levels within the organization.
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails.

Responsibilities

Drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
Improves the financial performance and profitability of the account.
Maximizes opportunities within the contractual agreement.
Manages scheduling, overtime, tip reporting, and timekeeping for direct reports.
Ensures forecasts, payroll, and accounting reports are timely and accurate.
Utilizes standardized business systems and ensures compliance with policies.
Engages in recruitment and hiring processes.
Fosters an environment that retains talented associates.
Responds proactively to associate feedback and suggestions.
Ensures new associates receive proper orientation and on-the-job training.
Recognizes and develops great performance and provides growth opportunities.
Trains and coaches individuals and teams needing improvement.
Identifies talent and helps develop future leaders.
Conducts regular performance appraisals and provides feedback and coaching.
Holds effective associate meetings and ensures shift huddles occur.
Practices positive discipline and provides accurate performance documentation.
Delegates decision-making and responsibilities appropriately.
Ensures guest/patient service experience is delivered consistently on all shifts.
Efficiently allocates labor resources to support service delivery.
Forecasts and plans for seasonal variances to ensure proper staffing.
Integrates Towne Park’s standards with client service standards.
Ensures Towne Park is helping to drive client service metrics/measurements.
Develops cohesive working relationships with clients’ staff.
Maintains regular meeting rhythms and communication channels with the client.
Maintains a high level of visibility at the client site.
Focuses the team on exceeding client expectations.
Builds client loyalty and creates a net promoter of Towne Park.
Utilizes Towne Park systems to control assets and expenditures.
Ensures proper use of provided systems.
Maintains a clean and neat work environment.
Completes tasks in a timely manner.
Cooperates with management and coworkers to ensure adequate service delivery.
Treats clients and associates with courtesy, respect, and dignity.
Maintains strict confidentiality of associate and client information.
Understands and follows safety and security procedures.
Practices preventative safety procedures.
Reports all accidents and incidents immediately.
Operates all equipment in a safe manner.
Reports all potential high-risk areas and safety concerns.
Ensures associates are adequately trained in safety and loss prevention.
Reports claims timely and accurately and cooperates with Risk Management.
Follows progressive disciplinary process for at-fault claims and safety violations.
Responds promptly to workplace safety concerns.
Follows procedures for reporting on-the-job injuries.
Adheres to Towne Park employment and payroll policies.
Maintains relationships with present clients for references and leads.
Keeps leadership and sales teams advised of changes in client ownership or management.
Advises Leadership and Sales of any changes in client-site position.
Monitors existing clients for business changes that could lead to internal growth opportunities.