ACCOUNT MANAGER

Atos

13d•Remote

About The Position

Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.Client Success Manager – Atos Atos is seeking a Client Success Manager to support and grow our cloud and digital services customers. In this role, you will act as a trusted partner to clients - ensuring smooth onboarding, strong adoption of services, and long-term customer satisfaction. You will work cross‑functionally with Sales, Technical Account Managers, Product, and Delivery teams to provide exceptional customer experiences and drive account growth.

Requirements

Experience in Customer Success, Account Management, or Service Delivery.
Strong communication, relationship-building, and organizational skills.
Ability to work independently and manage multiple priorities.
Problem-solving mindset and ability to collaborate across different teams.

Nice To Haves

Experience with cloud technologies (preferred).

Responsibilities

Serve as the main point of contact for a portfolio of customers.
Lead onboarding activities and guide customers through service adoption.
Build strong, trust-based relationships and provide proactive communication.
Collaborate with Sales and TAMs on account strategy, renewals, and contract activities.
Maintain accurate customer records, notes, and opportunities in CRM tools.
Help manage legacy and current contract structures.
Coordinate with internal teams to resolve customer issues quickly and effectively.
Manage escalations and ensure timely follow-up.
Provide clear, structured communication and solutions.
Use foundational cloud knowledge (AWS, Azure, GCP) in daily customer conversations.
Share updates, new cloud features, and opportunities to optimize services.
Partner with cloud providers on initiatives that benefit customers.
Support internal initiatives to enhance tools, systems, and customer processes.
Recommend improvements to streamline workflows and increase efficiency.
Work across multiple teams within Atos to support transformation programs.