Account Manager
About The Position
At woom, we believe kids’ bikes are the future of cycling. We are growing quickly and looking for a driven, can-do Account Manager to join our team and help support our expanding network of retail partners across the U.S. This role will work alongside our current Account Manager — learning, collaborating, and growing together — while taking ownership of critical backend execution and dealer support functions. If you are a go-getter who thrives in a fast-paced, entrepreneurial environment, this role is for you. The Account Manager plays a key role in supporting our rapidly growing retail partner network. This position collaborates closely with Sales, Logistics & Operations, and Finance to ensure seamless account setup, order execution, and dealer satisfaction. This is a hands-on, high-impact role that blends relationship management, operational execution, and strategic program rollout.
Requirements
- 2–4 years of sales or account management experience (bike or outdoor industry preferred)
- Strong relationship-building, communication, and negotiation skills
- Proficiency in Microsoft Office (Excel required) and willingness to learn new systems
- Experience with order entry, ERP/CRM systems a plus
- Passion for cycling and/or working in the outdoor industry preferred
Nice To Haves
- A go-getter with a “figure it out” mindset
- Highly organized and detail-oriented
- Comfortable juggling multiple priorities in a growing company
- Collaborative and team-oriented
- Excited to build something meaningful in the kids’ bike category
- Customer service experience
Responsibilities
- Partner side-by-side with the Sales team to support and grow retail accounts
- Collaborate cross-functionally with Logistics & Operations and Finance to ensure smooth order processing and account execution
- Own backend account setup and system execution for new and existing dealers
- Manage order entry with accuracy and efficiency
- Provide best-in-class dealer customer service and ongoing account support
- Lead the rollout and execution of our merchandising program across retail partners
- Support dealers with product information, program details, and operational guidance
- Identify opportunities to improve internal processes and dealer experience
Benefits
- Competitive salary and benefits
- Generous healthcare options
- Paid time off that encourages balance and adventure
- Discounts on woom bikes and gear (for you and your family!)
- Learning and Development opportunities
- A mission-driven role with the chance to impact childhood experiences worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
