Account Manager

DOXA Insurance Holdings LLC•Richmond, VA

53m

About The Position

We are seeking an Account Manager to support the Monument Sports team. This role is ideal for someone with either: - Claims experience (e.g., an adjuster, claims representative, or CSR), or - Risk management/operational experience (e.g., operating a climbing gym, managing an indoor sports facility, or overseeing safety/risk protocols). Insurance background is helpful, but not required—we value hands-on operational knowledge and the ability to apply it to claims and client support.

Requirements

2+ years of experience in claims adjusting, risk management, or facility/operations management.
Strong communication and organizational skills.
Ability to work independently and manage multiple priorities.
Insurance experience or licensing is a plus, but not required (DOXA supports licensing and professional development).
Bachelor’s degree or equivalent work experience preferred.

Responsibilities

Support the Claims & Risk Management Manager and Director of Operations.
Assist in filing, documenting, and managing claims across multiple lines of coverage.
Coordinate claims communication between insureds, carriers, and adjusters.
Collaborate with team members on account-level risk management strategies.
Work with insureds and underwriting teams on loss control compliance.
Assist with contract reviews, coverage questions, and claim disputes.
Provide client service support, including account maintenance, certificates, loss run reports, and policy reviews.
Contribute to client meetings, events, and conferences as needed.
Partner with internal teams to improve processes and outcomes for clients
Be a proactive team player in a small, collaborative office environment.