Account Manager

Singer Equipment Company Talent Acquisition•Paterson, NJ

19d

About The Position

The Account Manager is responsible for achieving Strategic Account sales growth objectives by creating and maintaining new long-term relationships with elevated customers in which resources are focused based upon the development of deep and long-term mutually beneficial business partnerships. The “Strategic Account,” defined as a large, complex account, requires ongoing contact, research, assessment and engagement to drive value through the identification of challenges and pain points and leveraging the partnership to offer creative solutions to move both organizations along the path to their strategic goals.

Requirements

Bachelor's degree in sales, marketing, management or similar field.
Minimum of 3 years experience in a customer-facing role
Professional presentation; is confident, assertive and displays a high level of self-esteem.
Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
Strong active listening skills: gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
Has the ability to identify the information needed to clarify a situation; seeks information from appropriate sources; has the ability to tackle a problem using a logical, sequential approach and can anticipate the implications of actions.
Good written and verbal presentation skills.
Is self-motivated; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong drive to win; takes appropriate risks.
Is trustworthy and maintains the highest level of confidentiality at all times.
Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
Has a service orientation; is actively looking for ways to help people.
Strong organizational skills with the ability to prioritize in a busy environment with frequent interruptions.

Responsibilities

Responsible for achieving company sales growth objectives through the development and execution of an action plan for the identification and integration of new partnerships of assigned accounts by leadership.
Proactively manage and coordinate all assigned Strategic Account management activities and responsibilities throughout the Singer Equipment network.
Provide industry best in class service and build and maintain lasting and valuable business relationships at executive level while meeting and exceeding customer expectations on an ongoing basis.
Prepare and deliver specified customer reports and business reviews required to effectively execute and manage all assigned accounts and responsibilities.
Work collaboratively with category specialists for additional information or direction required based upon specific product category and special customer needs/expectations.
Maintain regular communication regarding any customer needs that extend beyond routine support. Be proactive in identifying and supporting customer issue resolution.
Maintain and administer policies for the department.
Builds relationships and increases company visibility through participation in Company-sponsored activities, trade shows, and other similar activities where applicable.
Execute with a high level of accuracy, timeliness and with minimal errors the daily order process for designated accounts utilizing the company ERP (Prelude) System and AutoQuotes.
Stay hungry to learn, develop and grow – develop skills in relationship management and ability to call on executive leadership of large complex customers.
Participate in training opportunities of products and services and attend company sales meetings.