Account Manager

Evotym • Capon Bridge, WV

26d • Remote

About The Position

A fast-growing fintech building modern Banking-as-a-Service (BaaS) and payment infrastructure for digital businesses worldwide. The platform provides multi-region onboarding, flexible account setup for legal entities, and scalable payment flows. The company operates globally, supports a large client base, and is now strengthening its client success function to ensure a top-tier customer experience. As an Account Manager / Client Success Manager, you will guide clients through the entire lifecycle — onboarding, ongoing relationship management, product adoption, and feedback. This is a pivotal role focused on delivering high-quality client experience, improving communication flows, and supporting the company’s rapid growth.

Requirements

• 1–3 years of experience in B2B client service within Fintech.
• Strong multitasking skills and comfort working in a high-pace environment.
• English level B2+ is required, Russian language - native speaker.
• Confident communication in Telegram, email, and Slack.
• High empathy and ability to build trust-based client relationships.
• Systems-thinking and fast problem solving
• Ability to work independently
• Client-centric mindset
• Multitasking and prioritization
• Strong communication
• High self-organization
• Stress resilience
• Ability to collaborate with distributed international teams

Responsibilities

• Take ownership of the client relationship after handover from Sales.
• Lead onboarding for B2B clients, coordinating KYC/KYB processes together with Compliance.
• Create or join communication channels and maintain active, structured communication.
• Assist clients with account setup, platform usage, and operational questions.
• Monitor client performance, including rates, conversions, and operational metrics.
• Serve as the first line of communication (but not support), coordinating ticket routing when needed.
• Respond promptly in Telegram and maintain communication quality across all channels.
• Conduct demos of new features and support product adoption.
• Collect product feedback and synchronise priorities with Product and Engineering teams.
• Maintain clean, up-to-date CRM records and contribute to internal knowledge bases.
• Track portfolio health and prepare reports on client needs, issues, and priorities.

Benefits

• A role in a fast-scaling global fintech environment.
• Opportunities for professional growth and increased responsibility.
• Transparent processes, supportive team culture, and strong cross-functional collaboration.
• Remote-first work with a distributed international team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees