Account Manager

ATS Companies•Renton, WA

35d•$62,500 - $108,000•Onsite

About The Position

The Service Account Manager interfaces with customers and other ATS employees across all departments and groups to fulfill the needs of our Support Agreement customers. Support Agreement planning and scheduling is the primary responsibility of the Service Account Manager, while also providing sales assistance, parts quotes, managing small projects, and participating in ongoing Energy analytics assessments. This role may also manage subcontractors and suppliers periodically. Financial responsibility increases with tenure.

Requirements

Ability to plan, schedule, and manage approximately $600K to $750K in SA base business across numerous customers
Maintain up-to-date knowledge of DDC Control Theory & Applications
Understanding of fundamental Mechanical systems concepts
Exceptional time management and organizational skills
Ability to work on mid- to long-term projects and still be able to react to unanticipated demands for your time
Ability to provide world-class customer service including managing customer expectations and diffusing stressful interactions
Excellent communications and interactive skills
Ability to work independently and unsupervised
Engineering undergraduate degree or equivalent combination of education and experience
Building Mechanical Systems and Controls experience
Account management and/or project management experience

Responsibilities

Schedule Sales-to-Ops turnover meetings
Set up new agreements using company processes and internal software
Perform SA kick-off meeting with customers
Schedule all Support Agreement visits on SA Master Load Calendar
Ensure execution of contractual SA visits and facilitate quoted and T&M work, as well as emergency site visits as required
Adequately prepare customers and technicians for upcoming site visits
Review SA and discuss customer needs with Service Account Executives
Plan and schedule follow-up visits with customers
Maintain comprehensive records of Service work including performance of Service deliverables and company-provided training
Provide customers with Service work documentation and explain content
Receive and immediately respond to emergency requests from customers
Review departmental financial reports for SAs on a monthly basis
Conduct ongoing audits on assigned SAs
Meet with management to review financial status of SAs
Work with Service Administrative team to ensure timely processing of invoices and periodically follow up on aging AR