Account Manager

The Suddath Companies • Santa Clara, CA

47d • $80,294 - $106,641 • Onsite

About The Position

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. Summary: Maintains and expand relationships with important large customers; assigned to multiple named customers, the Account Manager is responsible for achieving sales quota and assigned strategic account objectives.

Requirements

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Strong analytical and problem solving skills
• Excellent attention to detail and follow through
• Ability to work under deadlines and specific time frames
• Ability to develop and maintain positive working relationships with internal and external customers
• Ability to demonstrate initiative and to work with minimum supervision
• Ability to lead large corporate meetings with customers
• Must be able to travel as needed
• Bachelor's degree (B. A.) from four-year college or university; or five to seven years related experience and/or training in strategic business to business sales; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.
• Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• To perform this job successfully, an individual should have knowledge of MS Word, MS Excel and Powerpoint

Responsibilities

• Represent the entire range of Workplace services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.
• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three year period.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Achieve assigned sales quota in designated strategic accounts.
• Meet assigned expectations for profitability.
• Achieve strategic customer objectives defined by company management.
• Maintain high customer satisfaction ratings that meet company standards.
• Complete required training and development objectives within the assigned time frame.
• Accumulate, produce and present quarterly service and volume reports to customer accounts and Suddath service partners
• Present new Suddath programs to existing accounts
• Price and present special projects

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• This position will be eligible for a monthly phone stipend as well as a yearly bonus when established goals are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level