Account Manager

Fireclay Tile•Costa Mesa, CA

26d•$72,500 - $75,000•Onsite

About The Position

As an Account Manager at our Costa Mesa showroom, you will be a driving force behind our regional sales growth, focusing on high-volume inbound inquiries and the expansion of our existing customer base. This role is built for a self-starter who will ensure our customers in the Costa Mesa showroom territory have an industry-best experience. By combining your sales acumen with a commitment to service, you’ll support our field staff and help clients realize their project goals through efficient, reliable account management and service offerings. Listen to what our CEO, Eric Edelson, has to say here. We need a passionate seller who loves tile and is eager to immerse themselves in Costa Mesa's dynamic residential trade community. You will be responsible for networking and building long-lasting relationships with architects, interior designers, major brands, and contractors throughout the region, while providing proactive and exceptional account management. As a passionate U.S. manufacturer, our clients are our most important asset. Under the guidance of our leadership team Emily Moizes-Beal, Hugo Flores. You will be part of our highly collaborative 4 person Costa Mesa sales team. As well as our full 60-person growing sales organization, responsible for managing your book of key accounts. Your compensation is directly tied to your success in maintaining active accounts, creating new project leads, and converting projects into quotes and book sales. You will be supported by a phenomenal team across Marketing, Sales, Client Support, Innovation, and Production to ensure all logistics and customer support are handled with VIP care. Our Sales & Client Support team is exceptional, and our use of technology leveraging Salesforce, Slack, Google Apps, and more is best in class, making you more productive and able to focus on what matters most.

Requirements

A High-Energy Closer: You thrive in a fast-paced environment and have a proven ability to turn inbound inquiries into completed sales quickly and accurately.
An Efficient Communicator: You are comfortable conducting the majority of your business via phone and email, providing clear information without needing deep technical product knowledge.
Process-Oriented: You take pride in "clean" data, with experience in CRM tracking and an organized approach to order fulfillment and administrative tasks.
A Collaborative Teammate: You enjoy working as part of a collective sales unit, often acting as the "anchor" that supports field reps and keeps the customer base engaged.
Adaptable & Tech-Literate: Proficient in managing multiple digital channels (web, fax, email) and navigating sales databases to track customer interactions.

Responsibilities

Sales Conversion: Achieve individual and team quotas by effectively closing sales on products and services via inbound telephone, web, and electronic inquiries.
Account Retention: Focus on retaining and growing an existing customer base through proactive service and identifying opportunities for upselling lower-tier products and components.
Sales Team Support: Act as a critical link in the sales ecosystem, supporting field sales staff and collaborating with the broader team to ensure seamless order fulfillment.
Operational Agility: Manage the end-to-end order process—from responding to initial price/delivery inquiries to handling post-sales administration and database tracking.
Client Retention: Cultivate lasting relationships with high-level trade accounts, understanding their unique needs and preferences.
Repeat Business: Drive an increase in repeat sales and explore upsell opportunities within the existing trade account base.
Strategic Planning: Develop and implement strategic account plans to maximize revenue and foster account growth within the trade sector. This may include but is not limited to planning sales activities such as education training, library updates, and new product launch events either virtually or in person.
Client Advocacy & Resolution: Serve as the primary point of contact, advocating for trade clients internally to ensure their needs are met promptly. Proactively address trade client concerns and issues, collaborating with internal teams to provide solutions.
Product Expertise: Maintain comprehensive knowledge of Fireclay Tile's offerings to advise clients, enhancing their decision-making process and satisfaction with our products.
In-Market Meetings: Demonstrated success in building pipeline, including travel within the territory 50% of the time for presentations and client meetings outside the showroom. This role is heavily in their market, creating planning, and executing in-market events to build and strengthen client relationships. Approximate 10-15 appointments per week.

Benefits

Competitive Compensation: With a base pay of $72,500K-$75K combined with commission (paid monthly), think of earnings in the range of $90K-$110K, based on your performance. There is no cap on commissions, and the payout structure is tiered, so you can achieve higher commission percentages as you sell more. Our comprehensive compensation package also includes goal-based bonuses and stock options.
Comprehensive Benefits: We offer a competitive benefits package designed to support your well-being, both inside and outside of work. This includes a 4% 401(k) match on eligible pay, 13 days of paid time off (PTO), your birthday as a paid holiday, one paid volunteer day to support your local community, 7 paid holidays, sick time, parental leave, and more.
Personal & Professional Growth: Thrive in a culture committed to your development with group coaching, 1:1 career coaching, and extensive Sales Enablement resources.
Development Opportunities: Access specialized, sales-focused training to grow within the organization.

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