Account Manager

Allied Universal • Ankeny, IA

2d • Onsite

About The Position

Take Charge of Security Operations in Ankeny
Step into a role where leadership, accountability, and results come together. As an Account Manager with Allied Universal® in Ankeny, IA, you are the person who keeps everything moving—your team, your client, and your operation.
You won’t just oversee security—you’ll build a strong team, create structure, and deliver service that clients rely on every day. If you’re someone who leads from the front and takes ownership, this is where you make your mark.
Why This Role Matters
You are the main connection between your client and your team
Your decisions affect staffing, costs, and overall service quality
You set the tone for performance, accountability, and culture on site
Real example: Think of this role like running a sports team—you’re recruiting the right players, setting the game plan, making adjustments during pressure moments, and making sure your team delivers every day.
The Bottom Line
This is a high-visibility leadership role where you are expected to run your site like it’s your own business. If you can lead people, manage operations, and deliver results consistently—this is a strong next step in your career.

Requirements

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Nice To Haves

• College degree in Business Administration or a law enforcement-related field
• Law enforcement, military, and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experience
• Aptitude with security systems: CCTV, access control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees