Account Manager

Coates Group•Atlanta, GA

42d•$100,000 - $120,000

About The Position

For over almost 60 years, our solutions have enabled impactful connections between some of the worldâs leading brands and their customers. And while weâve already done a lot of work weâre proud of, weâre just getting started! Weâre a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If youâve ordered in-store or in the drive-thru at McDonaldâs somewhere in the world in the last few years, chances are youâve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose â Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, weâve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the worldâs leading brands leverage technology to drive the best customer experiences. The Account Manager will be responsible for the management and success of one of Coatesâ key US-based, QSR accounts, overseeing and developing account management for an increasing number of projects. This is an important role in our account management organization and US business, in which you will work closely with the client, Account Lead(s) and all of Coatesâ functional business units to achieve critical operational and commercial performance objectives for Coates and for the client.

Requirements

Proven ability to identify, develop, and implement solutions to achieve operational and financial targetsâ
Proven ability to manage a team, adhering to defined processes and using specified systems correctly â
Proven ability to identify and capitalize on opportunities for margin and profit improvementâ
Ability to build, cultivate, and manage strong client relationshipsâ
Deep understanding of digital merchandising and QSR industry or demonstrably transferable categories or industriesâ
Proven ability to prioritize business and customers goals and develop growth opportunitiesâ
Versatility, flexibility and genuine enthusiasm for working in a dynamic commercial environment in which client and company priorities change frequently â
Excellent interpersonal skills with the ability to engage and collaborate easily with peers and junior and senior stakeholders alikeâ
Excellent communication skills with the ability to communicate accurately, relevant and timely information internally and to the client â
Attention to detail in your planning, communication and execution

Responsibilities

Ensure brand performance and related financial objectives are met, including compliance with Coatesâ contractual commitmentsâ
Take an important leadership role in account management for the client brand, being a strong liaison for your client to the rest of the company and vice versaâ
Ensure the correct processes and systems are being used within the account management team for this brandâ
Identify and capitalize on opportunities for margin and profit improvement â
Establish relationships with client decision makers to ensure alignment of expectations and client satisfaction with Coatesâ serviceâ
Manage and take responsibility, as aligned with your Account Lead(s), for financial planning and budgeting activities, with accurate and up to date P&L for the brand

Benefits

medical, dental, and vision insurance
a 401(k) plan with employer match
short- and long-term disability coverage
life and AD&D insurance
health savings accounts (HSAs)
flexible spending accounts (FSAs)
annual market competitive bonus program
âThrive Programâ which includes a suite of flexible work options
dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
a Global Wellness paid day off to recharge
âGive Back Dayâ to allow our Crew an opportunity to make an impact in the community