Account Manager (Coffee, Pantry & Catering) - New York, NY
About The Position
Corporate Essentials, a Canteen company, is seeking a customer-focused and results-driven Account Manager to manage and grow a portfolio of workplace supply and business service accounts. This role serves as the primary relationship manager for clients, ensuring an exceptional customer experience while driving retention, revenue growth, and operational excellence. The ideal candidate is a proactive relationship builder who enjoys working directly with customers, identifying opportunities, and delivering solutions that support workplace needs. This individual will collaborate with sales, operations, procurement, and service teams to ensure clients receive best-in-class support and product solutions.
Requirements
- Experience in Account Management, Client Success, Business Development, Outside Sales, or Customer Relationship Management.
- Strong communication, presentation, and relationship-building skills.
- Proven ability to grow customer relationships and increase account penetration.
- Strong organizational and problem-solving skills with the ability to manage multiple priorities.
- Proficiency with Microsoft Office and CRM platforms.
- Ability and willingness to travel regularly to customer locations throughout New York.
Nice To Haves
- Bachelor's degree preferred or equivalent combination of education and relevant experience.
- Experience in workplace products, facility supplies, office products, foodservice, distribution, hospitality, or business-to-business (B2B) sales environments preferred.
Responsibilities
- Serve as the primary point of contact for assigned clients, building long-term relationships and ensuring customer satisfaction.
- Develop expertise in Corporate Essentials' product offerings, including workplace essentials, breakroom supplies, coffee and beverage programs, facility supplies, janitorial products, PPE, and related solutions.
- Identify opportunities to grow existing accounts through product expansion, program enhancements, and consultative selling.
- Conduct regular client visits, business reviews, and account audits to strengthen relationships and ensure service excellence.
- Coordinate with internal teams to resolve issues, improve service delivery, and provide timely solutions to customer needs.
- Support customer retention initiatives by delivering a high level of responsiveness, communication, and account management.
- Analyze account performance, purchasing trends, and customer feedback to identify opportunities for growth and improvement.
- Assist with onboarding new accounts, product rollouts, and customer implementations.
- Maintain accurate customer records and communicate account activity effectively across departments.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
