Account Manager

Energy Infrastructure Partners LLC • Philadelphia, PA

19d • $75,000 - $90,000 • Hybrid

About The Position

EIP is seeking a highly motivated Account Manager to support our client, PECO, in Philadelphia, Pennsylvania. In this role, you will work directly with commercial and industrial customers to help them understand, pursue, and complete energy efficiency projects through PECO’s non-residential energy efficiency programs.
The Account Manager will play a critical role in building relationships with customers and guiding them through the program process, from initial engagement through project development and participation. This includes helping customers understand program offerings, coordinating with engineering and program teams, communicating recommendations, supporting project follow-up, and helping move opportunities toward implementation.
The Account Manager will work closely with the engineering, outreach, and program operations teams to ensure customers receive responsive, high-quality support and a strong overall program experience. This role reports to the EIP Program Manager and serves as an important link between the customer and the program delivery team.

Requirements

• Bachelor’s degree in business, marketing, communications, environmental studies, energy, or a related field; or equivalent relevant experience.
• At least 3 years of experience in account management, customer relationship management, sales, outreach, program delivery, or a related client-facing role, preferably in energy efficiency, utilities, clean energy, or a related field.
• Excellent verbal and written communication skills, with the ability to explain program offerings and technical concepts clearly and persuasively.
• Proven ability to establish and maintain productive relationships with customers and stakeholders across a range of sectors.
• Strong organizational skills and attention to detail, with the ability to manage multiple customer accounts and priorities effectively.
• Demonstrated ability to provide responsive, professional, and solutions-oriented support to customers.
• Proficiency with Microsoft Office and experience using CRM systems, spreadsheets, and other customer or project tracking tools.
• A strong commitment to sustainability, energy efficiency, and delivering high-quality service.

Nice To Haves

• Experience working in utility-sponsored energy efficiency programs, demand-side management, clean energy, or a related field.
• Experience working with commercial, industrial, institutional, healthcare, education, or public sector customers.
• General understanding of building systems, energy efficiency opportunities, incentives, or project implementation processes.
• Experience working with contractors, consultants, vendors, or trade ally networks.
• Familiarity with the Pennsylvania market and the needs of PECO’s non-residential customer segments.

Responsibilities

• Manage Customer Relationships: Build and maintain relationships with commercial and industrial customers, trade allies, and other stakeholders to support program participation and long-term engagement.
• Guide Customers Through the Program: Provide one-on-one support to customers, helping them understand available services, program requirements, energy-saving opportunities, and recommended next steps.
• Coordinate with Engineering Staff: Work with engineers and technical staff to communicate audit findings, project recommendations, and potential pathways for implementation in a clear and practical way.
• Advance Project Opportunities: Follow up with customers on identified opportunities, track progress, address questions, and help move projects from interest to action.
• Support Service Delivery: Coordinate scheduling, follow-up, and communication related to energy assessments, technical assistance, and other program services.
• Maintain Accurate Records: Document customer interactions, project status, outreach activities, and program milestones in CRM and other tracking systems.
• Participate in Outreach and Events: Support workshops, webinars, meetings, trade events, and other engagement activities that promote program awareness and customer participation.
• Gather Customer Feedback: Collect information from customers regarding barriers, interests, and service experience to help improve program delivery and customer satisfaction.
• Collaborate Across Teams: Coordinate with outreach staff, engineers, program managers, and administrative staff to ensure aligned communication and smooth program execution.
• Report on Progress: Provide updates on account activity, pipeline status, customer engagement, and project progress to program leadership.

Benefits

• Competitive base salary ($75,000-$90,000) commensurate with experience and qualifications.
• Performance-based bonus tied to individual and company performance.
• 401(k) retirement savings plan with employer match.
• Comprehensive health, dental, vision, life, and disability insurance.
• Paid vacation, sick time, and holidays.
• Professional development and training opportunities.
• A dynamic, inclusive work environment that encourages collaboration, innovation, and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees