Account Manager

BLR | Leadership Platforms | CCMI • Rockville, MD

5d

About The Position

At the heart of our company is our people. People from many different backgrounds with different vantage points, opinions, and experiences. We strive to continually lead with our IMPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees are the driving force for the innovation, collaboration and creativity that enables our organization to deliver strategic success.
Job Summary:
The Account Manager works closely with the Sales team and is responsible for connecting daily with our customer base. This role is instrumental to our company’s success and requires someone who is reliable, self-managed, and eager to learn.

Requirements

• 3-5 years of experience as an Account Manager or similar role
• Proficient with Microsoft Office Suite and SalesForce
• Knowledge of the telecom fiber/data center industry preferred
• Well organized with an ability to understand where opportunities are
• An ability to work collaboratively with other internal stakeholders
• Excellent communication skills
• Must understand client needs and how our products fit as a solution to these needs
• Client-focused
• Avid learner

Nice To Haves

• experience with web-based information services
• fiber industry experience
• Knowledge of the telecom fiber/data center industry
• Experience with web-based information services a plus

Responsibilities

• Engage daily with current clients and provide impeccable customer support to each individual
• Handle the full cycle of renewals from being educated on the account and the territory, to scheduling appointments, and retaining clients
• Uncover upsell opportunities to pass to the sales team
• Provide in depth product knowledge and trainings to current clients
• Document and track various sales activity and trends within assigned territory in Salesforce
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees