Account Manager

PromoPlacement•Nashville, TN

13d

About The Position

Account Manager Position We are an award-winning, full- service promotional products agency, located in Nashville, TN specializing in the creation and implementation of promotional strategies for our clients. A unique one-stop-shop, we deliver best-in-class merchandise solutions from start to finish, including custom orders, hosting E-commerce platforms, and using our own in-house production for screen printing, embroidery, fulfillment, and warehousing services. Position Overview: Reporting the VP of Sales and Marketing, the Account Manager provides on-trend, quality promotional merchandise solutions to meet client needs, while delivering excellent client service and managing multiple projects simultaneously.

Requirements

Industry Experience: Minimum of 3 years of promotional products industry sales.
Driven and Team-Oriented: A self-motivated, competitive, and positive team player.
Exceptional Communication Skills: Confident communicator who thrives on customer satisfaction.
Problem-Solving Expertise: Analytical with a strong service focus.
Tech-Savvy: Proficient in Microsoft Office Suite and LinkedIn.

Responsibilities

Actively participate as a member of the sales team supporting existing house accounts, inbound development leads, and new accounts.
Utilization of a systematic and structured approach to account management and selling that includes the use of CRM technology to manage daily activities and proactive prospecting
Increase sales and gross profit of accounts by:
Building and maintaining positive relationships with clients
Proactively identifying opportunities for sales
Being the product and service expert delivering creative product and service solutions
Presenting cross-sell and up-sell ideas to clients
Providing best-in-class customer service
Create marketing communications to drive sales within existing and new accounts
Facilitate in-person meetings with clients whenever possible
Active participation in company initiatives and team meetings
Build and maintain vendor relationships by attending presentations to learn about products and understand each vendor’s imprint and production methods as well as pricing structures
Project Management: Oversee project timelines and ensure client needs are met with urgency and care.
Client Communication: Address requests and challenges promptly, providing thoughtful solutions.
Utilize our best-in-class cloud-based CRM platform to: Record all prospecting, client communication and in-person meeting Fully managing the sales process from prospect inquiry to product suggestion, quoting and order entry
Communicate with CSR, finance, and other departments throughout the life of an order
Reporting as required
Work directly with the VP of Sales and the CEO on sales initiatives and directed client engagement as needed