Account Manager (Agency Experience)

Frankel • Gainesville, FL

8d • Hybrid

About The Position

Frankel is a full-service strategic communications firm based in Gainesville, FL, specializing in branding, marketing, and digital strategy. We help organizations connect with their audiences through thoughtful strategy, sharp creative, and measurable results. We partner with clients across financial services, higher education, healthcare, professional services, and more. This role is for someone who is strategic, detail-oriented, and a relationship builder, with existing agency experience. The Account Manager will own the day-to-day client relationship, acting as the primary point of contact and ensuring client needs are met through clear communication, sharp coordination, and strong execution. They will work closely with internal teams to deliver integrated marketing plans. Success is defined by client trust, projects on time and budget, and account growth.

Requirements

• 3–5 years' experience in an account management role within a marketing, advertising, or creative agency - agency experience is required
• Bachelor's Degree in Marketing, Advertising, Communications, or related field
• Solid understanding of marketing strategy, branding, digital, and integrated communications
• Experience managing integrated campaigns across multiple disciplines (brand, digital, PR, content, production) rather than a single channel
• Strong written and verbal communication skills
• Excellent organizational and time management skills
• Ability to manage multiple projects simultaneously and meet deadlines
• Comfortable working cross-functionally with various teams and personalities
• Professional presence and client service orientation
• Positive attitude, problem-solving mindset, and eagerness to grow
• USA-based candidates only
• Able to work a hybrid schedule in Gainesville, FL (Tuesday-Thursday in office, Monday & Friday remote)

Nice To Haves

• Exposure to one or more of Frankel's core verticals: higher education, financial services/wealth management, real estate or mixed-use development, or professional services
• Experience managing client relationships in regulated or reputation-sensitive industries where accuracy, compliance, and discretion matter
• Thrive in a close-knit, full-service agency setting and want to know both the craft and the client's business deeply

Responsibilities

• Serve as the primary point of contact for assigned clients, fostering strong relationships and maintaining a high level of client satisfaction
• Manage day-to-day client communications and project workflows, ensuring timely delivery of work and consistent quality
• Support the development of marketing strategies and communications plans based on client goals, market research, and audience insights
• Brief internal creative, media, production, and digital teams with clear, concise, and strategic direction
• Coordinate and attend client meetings, presentations, and status calls; prepare meeting agendas, notes, and recaps
• Collaborate with internal teams to deliver campaigns that meet client objectives and budgets
• Assist in preparing estimates, timelines, and budgets; track project costs and help manage billing accuracy
• Write and maintain client status reports, timelines, and other key documents
• Monitor industry trends and competitive landscape relevant to client business
• Identify opportunities for organic growth within existing accounts and work with leadership to present recommendations
• Ensure deliverables align with the client's brand standards and marketing goals
• Participate in internal reviews of creative and strategic work, providing thoughtful feedback
• Maintain accurate documentation and project files
• Support new business efforts and pitches as needed
• Build working knowledge of assigned clients' industries - think higher ed, financial/wealth management, real estate development, or professional services - to provide informed, credible counsel
• Navigate compliance-sensitive or highly regulated client environments with appropriate discretion and attention to approval processes
• Continuously work to expand knowledge of marketing, advertising, and client industries
• Perform other duties as assigned

Benefits

• Medical, dental, and vision coverage, with Frankel contributing toward the cost of your plan
• 401(k) with a match, eligible after your first work anniversary
• 15 days of PTO in year one, moving to our flexible Responsible Time Off plan after that
• Holiday Break Days in November and December
• Paid parental leave
• Free Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level