Account Manager

Access One • Chicago, IL

36d • $80,000 - $100,000

About The Position

Access One is a business technology services and telecommunications provider dedicated to delivering world-class solutions and an award-winning client experience. Founded in 1993, Access One provides seamless, scalable technological services that evolve with our client's businesses. Our custom-tailored solutions can be delivered modularly or as a complete, end-to-end package, ensuring clear accountability across business phones, communications platforms, managed IT, cybersecurity, security systems, and cloud-based services. By simplifying technology management, Access One helps businesses reclaim time and increase productivity. Our clients’ success is our success.

The Account Manager will serve as the main point of contact in all matters related to client concerns and needs.  This position will build and strengthen client relationships to achieve long-term partnerships.  Day-to-day activities will include maintenance of accurate client records, and keeping track of any contract updates and renewals.  The account manager will be required to develop a thorough understanding of our products and service offerings to upsell and cross-sell to clients.

Requirements

• Bachelor’s degree in communications, business administration or equivalent work experience preferred
• 1+ years of relationship management experience required
• Capable of managing customer accounts at both a management and technical level
• Ability to complete administrative tasks correctly and promptly to ensure efficient processing of customer transactions
• Excellent customer service skills- must be able to respond promptly to customer needs and requests for service and assistance
• Excellent communication skills- the ability to speak and write properly, professionally, clearly and informatively; listen for clarification; and respond well to questions
• Solid organizational skills- ability to prioritize work, use time efficiently and respond to ever-changing customer demands
• Capable of handling substantial workloads and competing demands simultaneously
• Ability to successfully operate and thrive in a fast-paced environment and quickly adapt to change

Responsibilities

• Building and maintaining client relationships for new and existing accounts by acting as a customer advocate on service issues to ensure timely resolution, including: Contacting each assigned customer at least once per quarter with a minimum of 15 customers proactively contacted per week
• Visiting client sites within the assigned customer base, as needed
• Renewing customer contracts while minimizing revenue write-down and proposing new value add services with a goal of less than 10% write-down if no new services are added
• Identifying and recommending action plans to address new service opportunities for each assigned customer account.
• Enhancing the client experience by: Acting as a day-to-day dedicated contact for any pricing issues, general inquiries, moves, adds or changes
• Performing monthly internal account reviews and business consulting meetings
• Informing clients of any new products and services that could be beneficial to their business
• Other special projects for customers as needed

Benefits

• Opportunity to grow your career and expand your knowledge
• Professional development and growth through continual learning
• Recognition of all your accomplishments, large and small
• A chance to relax and enjoy your co-workers at company events
• Access to health programs, such as gym membership incentives
• Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning
• Volunteer and donation opportunities to help improve our community
• Generous commission plan
• Comprehensive benefits: health, dental, vision, matching 401k,PTO Flexible work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level