Account Manager
About The Position
Allied Universal® Janitorial Services, an Allied Universal® Company, is hiring a Janitorial Account Manager. The Janitorial Account Manager job is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with client and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Provide quality customer service. Maintains maintenance of weekly operating schedules and completion of payroll for assigned janitorial personnel. Provides after-hour emergency response as required.
Requirements
- Bi-lingual Spanish/English (read, write and speak)
- 6-months of experience of business management/operations/supervisory experience in facilities or client focused sites.
- Excellent computer skills: Excel, Word, and PowerPoint
- Communications skills verbal and Written
- Ability to work a flex schedule (different on call times daily)
- Minimum of 1 year management experience, cleaning experience.
- Experience in the janitorial industry and/or the ability to be trained in the janitorial industry.
Nice To Haves
- Management experience, specifically for a union environment.
- Preferred but not required.
- Preferred but not required.
- Preferred but not required.
Responsibilities
- Supervise the day to day janitorial operations of an assigned Customer Site.
- Manage a team of janitorial staff with scheduling, payroll, and training
- Ensure the Client Site is provided with high quality janitorial services
- Build and maintain effective relationships with both customers and employees.
- Handle any escalated issues or situations appropriately.
- Assure that employee grievances are heard and resolved.
- Manage uniforms, equipment, supplies and vehicles utilized at the account(s).
- Maintaining appropriate inventories and meeting customer/company requirements.
- Take a proactive role in communicating with Customer and meeting their needs; meet regularly, listen to issues, provide expertise and solutions.
- Ensure complete customer satisfaction.
- Enforce Allied Universal policies as outlined in the handbooks, handouts and on the company portal.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
