Account Manager_Customer Experience
About The Position
At Ecore, we transform reclaimed rubber into innovative performance surfaces that protect people and the planet. Our products power everything from playgrounds and gyms to hospitals, courts, and even rockets—helping people in motion be their strongest, healthiest selves. As a high-growth, sustainability-driven company, we’re leading the way in circular innovation by keeping rubber out of landfills and turning waste into wellness, safety, and performance. We’re excited to find individuals who are eager to be part of a team that’s driving global impact through innovation, sustainability, and purpose. Join a collaborative distribution team supporting major B2B customers, private‑label partners, and large distributors. As an Account Manager, you’ll deliver exceptional customer service, manage key accounts, and ensure accurate, on‑time order processing by partnering closely with internal teams across manufacturing, operations, and sales. This role is ideal for someone who is detail‑oriented, organized, and experienced in managing complex projects from start to finish.
Requirements
- Associate degree or equivalent experience required.
- 5+ years in customer service, sales support, or account management preferred.
- ERP/CRM experience preferred (Salesforce, Epicor, or similar).
- Strong organizational skills with the ability to manage multiple accounts and priorities.
- Excellent verbal and written communication with a professional, customer‑focused approach.
- Strong math skills and comfort learning new systems or technical details.
- Proven ability to work independently while collaborating with cross‑functional teams.
- Project management skills, including follow‑through and documentation.
Nice To Haves
- Experience in manufacturing, distribution, medical, flooring, or rubber/plastics industries is a plus (highly detail‑oriented environments translate well).
Responsibilities
- Serve as a primary point of contact for customer accounts and sales representatives.
- Review, enter, and process customer purchase orders with accuracy and attention to detail.
- Manage order confirmations, pricing verification, credit checks, shipping updates, and inventory inquiries.
- Coordinate cross‑functionally with Production, Shipping, Technical Services, and Quality to resolve issues and support customer needs.
- Provide product information, installation guidance, sample orders, quotes, and Pro Forma invoices.
- Support private‑label and large distributor accounts with professional communication and timely follow‑through.
- Monitor project requests from kickoff through completion, ensuring updates are clearly communicated to customers.
- Assist with RMAs, claims, freight quotes, delivery issues, and billing discrepancies.
- Maintain accurate customer data, notes, and instructions in ERP/CRM systems (Epicor/Salesforce/Kinetic).
- Provide backup support to team members as needed within a 3‑person team structure.
- Understand manufacturing processes, lead times, yields, and special pricing to set accurate customer expectations.
- Recommend appropriate accessories, installation needs, or complementary products.
Benefits
- Competitive medical, dental, vision, and prescription insurance coverage
- 401k with a company match
- PTO Hours are accrued from Day 1
- Tuition reimbursement
- Opportunities for development and internal promotions
- Two minute walk to eco-friendly public transportation from rabbittransit
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
