International Account Manager- Customer Experience
About The Position
At Ecore, we transform reclaimed rubber into innovative performance surfaces that protect people and the planet. Our products power everything from playgrounds and gyms to hospitals, courts, and even rockets—helping people in motion be their strongest, healthiest selves. As a high-growth, sustainability-driven company, we’re leading the way in circular innovation by keeping rubber out of landfills and turning waste into wellness, safety, and performance. We’re excited to find individuals who are eager to be part of a team that’s driving global impact through innovation, sustainability, and purpose. The International Account Manager delivers exceptional customer support by managing key international accounts, coordinating cross‑functional teams, and ensuring accurate, on‑time delivery. This role handles product inquiries, orders, shipping details, and rush requests while promoting solutions that meet customer needs and drive sales. Cross‑training and special project opportunities included.
Requirements
- 5+ years of customer service or sales experience with emphasis on international support.
- Experience with customs, export compliance, and international shipping documentation.
- Strong attention to detail and the ability to manage multiple accounts independently.
- Proficiency in Microsoft Office; ERP/CRM experience (Epicor preferred).
- Excellent written and verbal communication skills across diverse regions and time zones.
Nice To Haves
- Experience in manufacturing, construction, flooring, plastics, or managing large/complex accounts is a plus.
Responsibilities
- Serve as the primary point of contact for international customers, providing timely, professional support.
- Oversee order processing, confirmations, shipping coordination, and export/customs documentation.
- Partner with Operations, Production, Shipping, and the Strategic team to ensure accurate and on‑time deliveries.
- Support customers with product information, freight quotes, pricing verification, sample requests, and technical details.
- Monitor inventory levels and proactively resolve issues.
- Build strong, long‑term relationships using polished and culturally appropriate communication across global regions.
Benefits
- Competitive medical, dental, vision, and prescription insurance coverage
- 401k with a company match
- PTO Hours are accrued from Day 1
- Tuition reimbursement
- Opportunities for development and internal promotions
- Two minute walk to eco-friendly public transportation from rabbittransit
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
