Account Manager- Airport Ground Handling

Menzies Aviation • Memphis, TN

13h • $50,000 - $55,000 • Onsite

About The Position

The Account Manager will be responsible for assisting the operational team to deliver excellent and safer performance in the cargo service functions at a high-volume international airport. This includes managing the Company's relationship with assigned airline customers, acting as the liaison between the two, and leading problem avoidance and resolution initiatives. This role is located at Albuquerque International Airport (ABQ).

Requirements

• Financial management skills awareness.
• Able to communicate effectively with senior level personnel.
• Able to work with a multinational work force, and to adjust to the local conditions of the station.
• A working knowledge of the IATA Standard Ground Handling Agreement.
• Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
• Able to support other stations as required and ensure own station responsibilities are covered with on leave.
• Airport Ground Handling experience at a high-volume international airport.
• Excellent knowledge of ramp/cargo/ GSE.
• Strong written, verbal and interpersonal skills.
• Demonstrates customer relationship skills, including ability to effectively communicate with all levels of employees from field to corporate executives.
• Strong Finance and Accounting Experience and Background.
• Solid problem solving, multi-tasking abilities and experience in the handling of flight operations.
• Computer and experience with Microsoft Office programs required.
• High School Graduate plus, two to five years related experience; or equivalent combination of education and experience.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information to and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Possess/Maintain a valid state Driver's License and other FAA/Airport required identifications and seals.
• Must pass pre-employment physical and a drug test.

Responsibilities

• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management.
• Ensure service delivery to customer airlines is according to the airline contracts, and within the agreed budget level.
• Ensure safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards.
• Monitor performance, taking action to correct any shortfalls.
• Liaise with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders.
• Provide reports as required, and service delivery measurements.
• Provide leadership to the management team, developing their skills.
• Responsibilities include interviewing; training employees; planning, assigning, and directing work; appraising performance; employee recognition, addressing issues and ensuring employees successfully complete company's training programs.
• Work shifts as required by the business.
• Report any significant deficiency in our products, materials and documents.
• Suggest any improvements to working practices, especially those relating to safety and security.
• Follow all security procedures as required.
• Other duties as assigned.

Benefits

• The company is committed to providing a safe working environment for all staff members.
• Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.
• We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED