Account Manager
About The Position
The Gist Vim builds healthcare infrastructure for the real world. As a next-generation developer platform, Vim connects providers, payers, EHRs, and digital health innovators through a shared workflow layer that lives directly in the clinical moment. From enabling pre-charting, surfacing contextual insights and actionable data in-visit, and "closing the loop" at the end of the visit by supporting diagnosis, medication, and order write back, Vim brings intelligence to the point of care without disruption. Joining Vim means being part of a team that’s rethinking how healthcare technology actually works in practice. We’re building the infrastructure that helps care teams move faster, developers build smarter, and health plans and provider organizations collaborate seamlessly. If you want to shape the future of healthcare connectivity and innovation, Vim is where you can do it. The Team Our Customer team is dedicated to helping partners succeed on the Vim platform. We guide clients from implementation through long-term adoption, ensuring a smooth experience and measurable results. With deep industry understanding and genuine partnership, we turn every engagement into lasting impact. The Role Vim is seeking an experienced Account Manager to lead and grow a portfolio of strategic client relationships. In this role, you will serve as a trusted partner to the healthcare organizations we work with, ensuring they realize measurable value from Vim's solutions, while identifying opportunities to deepen and expand those partnerships over time. This is a role for someone who brings both relationship depth and commercial rigor, and who understands that client success and business growth are two sides of the same coin.
Requirements
- 4–6 years of experience in account management or customer success, preferably within SaaS or healthcare technology
- A demonstrated ability to manage complex client relationships and deliver against revenue targets
- Strong commercial acumen and a strategic approach to account growth
- Excellent communication skills and the ability to build credibility across all levels of an organization
- A metrics-driven mindset with a commitment to data-informed decision-making
- The ability to navigate ambiguity, manage competing priorities, and execute in a fast-moving environment
- Based in or near NYC, with availability for a hybrid schedule from our Chelsea office
Nice To Haves
- Familiarity with value-based care models and payer-provider partnerships
- Background in digital health, healthcare IT, or two-sided marketplace businesses
Responsibilities
- Manage a portfolio of accounts with a focus on satisfaction, retention, and revenue growth
- Cultivate strong relationships across client organizations, engaging stakeholders from operational contacts to senior leadership
- Drive renewal, upsell, and cross-sell opportunities in alignment with client goals and Vim's growth objectives
- Build and maintain account plans that connect client priorities to measurable outcomes
- Anticipate and mitigate risks proactively, ensuring issues are resolved before they escalate
- Collaborate across Sales, Product, Network Engagement, and Delivery to ensure consistent, high-quality client experiences
- Advocate internally for client needs, shaping product and operational priorities accordingly
- Monitor and report on account performance metrics, translating data into clear narratives of value
Benefits
- Comprehensive health, dental, and vision coverage with generous employer contributions
- 401(k) program
- Unlimited PTO and flexible days off to support work-life balance
- Hybrid work model with flexibility to work from home several days per week
- Continuous learning and development opportunities to support your growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
