Account Manager Workforce Learning Solutions, Healthcare Vertical

Rowan University • Glassboro, NJ

11d • $85,000 - $100,000 • Hybrid

About The Position

This role is at the heart of Rowan Online’s mission to expand access, empower learners, and elevate the impact of high-quality digital education. We are seeking a dynamic and relationship-driven Account Manager, Workforce Learning Solutions – Healthcare Vertical to join our growing team. In this role, you will build and strengthen strategic partnerships with healthcare organizations, helping employers advance workforce development initiatives while supporting employees in achieving their educational and career goals. The position combines consultative relationship management, business development, and cross-functional collaboration to deliver meaningful outcomes for both our partners and the university. Success in this role requires exceptional relationship-building skills, a solutions-oriented mindset, and the ability to identify and cultivate opportunities that create value for healthcare partners and organizational growth. We are looking for a self-motivated, disciplined, and enthusiastic professional who is passionate about helping working healthcare professionals continue their education and advance their careers. The ideal candidate brings a consultative sales mindset, a commitment to service, and the ability to recognize and act on strategic opportunities.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience required.
• Excellent interpersonal and customer service skills.
• Strong written and verbal communication skills.
• Proven ability to manage multiple partnerships and priorities simultaneously.
• Strong organizational, time management, and attention to detail skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Proficiency with CRM tools, outreach platforms, and Microsoft Office or similar applications.
• Successfully complete criminal clearance as required.
• Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.

Nice To Haves

• Experience working with healthcare, workforce development organizations, or employer partnerships.
• Experience in higher education, online learning, or adult/continuing education environments.
• Demonstrated success in partnership development, recruitment, or enrollment growth roles.
• Experience working with healthcare organizations, hospitals, or healthcare systems.

Responsibilities

• Build, manage, and expand education partnerships with healthcare organizations, professional associations, and workforce development groups.
• Develop productive relationships across multiple levels of partner organizations, including executive leadership, operational leaders, and designated Points of Contact.
• Identify new partnership opportunities while strengthening existing relationships to drive measurable recruitment and enrollment outcomes.
• Serve as the primary contact for assigned healthcare partners, maintaining responsive and reliable communication to support strong collaboration.
• Conduct regular engagement meetings to review partnership activity, recruitment outcomes, and opportunities for expanded collaboration.
• Provide consistent support through proactive communication, timely follow-up, and responsiveness to partner needs.
• Support student recruitment through relationship-based engagement with healthcare partners.
• Participate in and facilitate recruitment meetings, informational sessions, and live recruitment events to generate prospective student interest.
• Contribute to enrollment growth by supporting recruitment initiatives aligned with partnership activities.
• Maintain personalized outreach to partner leadership and key stakeholders through phone, email, and professional networking platforms.
• Plan and conduct partnership meetings and recruitment discussions that align Rowan Online offerings with healthcare workforce development needs.
• Identify and develop new opportunities to strengthen partnerships and expand program awareness among prospective learners.
• Work closely with Business Development Representatives to ensure smooth transitions of qualified leads and continuity of partner engagement.
• Coordinate with internal teams to support recruitment-focused events and partnership initiatives.
• Collaborate with enrollment, academic, and operational teams to ensure partnership strategies align with institutional priorities and program offerings.
• Maintain accurate documentation of partner interactions, outreach efforts, and partnership outcomes using CRM tools.
• Track engagement activity and partnership progress to support strategic planning and continuous improvement.
• Ensure timely reporting of outreach, meetings, recruitment efforts, and partnership engagement outcomes.

Benefits

• comprehensive NJ State health, dental, and retirement benefits
• generous accrued time off and paid holidays
• tuition reimbursement for employees, spouses, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouses and dependents)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree