Account Manager, WM Advisory

Northern Trust•Scottsdale, AZ

2d•Onsite

About The Position

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust provides innovative financial services and guidance to successful individuals, families, and institutions, adhering to principles of service, expertise, and integrity. With over 130 years of financial experience and more than 22,000 partners, the company serves sophisticated clients using leading technology and exceptional service. As an Account Manager on the Wealth Management Advisory team, you will support and service team client relationships by coordinating the administration of complex fiduciary accounts. This involves establishing and maintaining accounts, responding to client inquiries, producing action plans and reports, and overseeing transaction processing in coordination with the Client Support Services Team. This role also assists Wealth Management Trust Advisors with client requests, meetings, business development, and creating client presentations.

Requirements

In-depth Functional / Industry Knowledge of personal trust, estate, guardian and Advisory services and products, usually acquired through related work experience
Knowledge of internal bank trust functions
Analytical, problem solving, and organizational skills
Excellent oral and written communication skills
Highly flexible and adaptable to change
Ability to work independently
Technical skills / systems knowledge
A College or University degree and/or relevant proven work experience
1-3+ years experience in financial servicing or related experience/credentials

Responsibilities

Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
Coordinates resolution of client issues and informs clients of steps taken to resolve requests or problems.
Develops and maintains working knowledge of governing documents and account agreements.
Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions.
Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information.
Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups.
Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools.
Assists Trust Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
Assists Trust Advisors with business development and client presentations.
Able to facilitate discussions and reach decisions