Account Manager/Walmart Specialist

Scandinavian Building Services

15h•Hybrid

About The Position

Scandinavian Building Services, a Canadian leader in retail and commercial cleaning for the last 60 years, is seeking an Account Manager/Walmart Specialist for the Edmonton Area. This role involves managing a specific client portfolio of 12 sites, focusing on day-to-day operations, fostering strong client relationships, and overseeing personnel management for hourly cleaners and owner operators. The company, which started as a family-owned business in 1982, attributes its success to core values of Service, Motivate, Respect, and Connect. Recognized as one of Canada’s Best Managed Companies, Scandinavian Building Services offers a stable work environment with growth opportunities and a family-first culture, extending its presence nationally across Canada and into the US.

Requirements

Minimum 3-5 years management experience
Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect
Possess the ability to work with multiple software platforms and applications
Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required
Excellent critical thinking and problem-solving skills
General understanding of financial principles, including budgeting and profitability
Strong delegation skills with the ability to motivate and resolve employee issues
Must be able to work under pressure with a sense of urgency
Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible over nights and weekends required)
Valid drivers license in good standing
Must be available 24/7 in case of emergency or client needs

Responsibilities

Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of scope of work. Monitoring and managing client specific KPI’s to ensure they are met or exceeded
Ensure Owner Operators have a full understanding of contract scope of work. Providing coaching and performance management including issuing warnings as required
Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis