Account Manager - Travel Nurse

Cross Country Healthcare

8d•$50,000 - $50,000

About The Position

Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with over four decades of experience. They are recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek. The Account Manager (AM) will be responsible for the daily management of facilities within their assigned territory. This includes managing positions, candidate submissions, confirmations, issue resolution, and ensuring excellent customer service. The AM's goal is to maintain maximum productivity of all facilities in their territory and to develop and maintain optimal rapport with client contacts through a self-directed functional team concept.

Requirements

Prior experience in a business office environment, preferably in a staffing, medical or sales.
Minimum of 1-year experience in customer service-related role
Ability to prioritize and manage time effectively
Computer proficiency with databases, email, Excel, and MS Word
Aptitude to work in collaborative efforts, yet be self-initiated to exceed goals and objectives
Must be organized, levelheaded, focused and attentive to details.
Excellent written and presentation skills
Excellent interpersonal, listening and communication skills
Assertive Character, motivated to meet goals
Strong analytical ability and planning skills
Ability to trouble shoot, problem solve and resolve conflict

Nice To Haves

some college preferred

Responsibilities

Act as liaison between Placement Consultants and facilities.
Understand the needs of the facility and match appropriate candidates to their open positions.
Review ALL applications thoroughly to assure quality control of candidates.
Aggressively “sell” the health care professional and Cross Country to facilitate job interviews.
Proactively and aggressively call facilities to add and update needs.
Daily contact with all facilities following up on all pending submissions, extensions, renewals and P1’s.
Communicate and negotiate with internal and external clients.
Confirm contract details with facilities and Placement Consultants.
Build a strong working relationship with all Cross-Country teams / departments.
Function in collaboration with Cross Country Staffing Team members (Account Management, IVS Managers (if applicable), Clinical Liaison, Recruitment, Sales, Payroll & Billing) to effectively manage facilities needs. Information should be disseminated to the appropriate teams.
Represent and support the business initiatives of Cross Country.
Service all internal and external customers in a professional, positive manner at all times.
Monitor production of aligned associate and ensure all duties are performed accurately and in a timely manner, concerns to be escalated to Manager for Account Management.
Ensure and provide appropriate coverage (i.e. backup) when aligned Associate or colleagues are out of the office.
Other duties as assigned, with or without accommodation.