Account Manager, TMT
About The Position
The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients' main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You will manage a portfolio of clients within one of the industry-aligned books of business. In this role, you'll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account. While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business' strategy and communication.
Requirements
- At least three years of experience in an account management role where you owned retention and growth for an existing book of business.
- Carried renewal and expansion targets for client accounts you managed after the initial sale.
- Strong ability to develop instant rapport with new people.
- Demonstrated success at managing and growing relationships within Fortune 1000 clients.
- Strong business acumen and commitment to effective processes and tactics.
- Natural intellectual curiosity with the ability to learn and adapt quickly.
- Understand best practices for client engagement within a SaaS environment.
- Set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
- Exceptional oral, written and presentation skills.
- Ability to distill and explain complex issues in simple terms.
Nice To Haves
- Prior experience in TMT, Life Sciences & Healthcare, Energy, Industrials, Consumer Goods & Retail, Consulting, Law Firms, or Insurance industries is not required.
Responsibilities
- Maximize retention rate across the book of business
- Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
- Identify revenue at risk in order to best position the company to prevent churn
- Forecast retention rates
- Collaborate with Account Executives to identify growth opportunities within the book of business
- Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
- Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
- Hold Business Reviews with key stakeholders
- Consistent proactive outreach with material and information that's relevant for our user base
- Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
- Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
- Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts
Benefits
- Performance-based bonus
- Equity
- Generous benefits program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
