Account Manager, Territory

Power & Tel Career•Piperton, TN

23d

About The Position

The Account Manager, Territory is responsible for achieving sales and gross profit goals within a defined territory or market. This role involves proactively seeking new business opportunities, managing existing customer relationships, and providing excellent customer service. The position requires strong communication, problem-solving, and negotiation skills. Additional responsibilities apply to Account Managers assigned to Power & Tel of Canada, including managing sales summaries, issuing shipments, and processing payments.

Requirements

Attention to detail
Clear phone voice
Excellent communication skills
Customer/Employee relations using motivation and diplomacy in difficult situations
Flexibility to change
General computer skills including Microsoft Office
Strong problem-solving skills
Strong negotiation skills
Strong organization skills
Strong selling skills
1 to 2 years previous sales or Customer Service experience

Nice To Haves

College degree
Wholesale distribution experience

Responsibilities

Achieve sales and gross profit goals within a defined territory and/or market by proactively seeking new business opportunities within existing customer base & new leads.
Works closely with assigned, existing, and potential customers in a defined territory.
Maintains customer relations & files (current quotes, correspondence, plans, problems, etc.) and updates customer information in the computer system.
Enters quotes and orders into the computer system while on the phone with the customer.
Advises District Sales Managers (DSMs) of all pending quotations, bids, leads, competitive information, and sales possibilities.
Establishes GP% to be used in bids, processes return authorizations, sends out correspondence & literature, and works back-order reports.
Maintains close contact with the Purchasing Department (advises of low/high stock levels, competitive market prices, and vendor pricing discrepancies).
Participates in vendor shows, in-house product training, association meetings, and P&T training.
Transmits a daily order sales summary to the National Sales Manager (for Power & Tel of Canada).
Issues direct/drop shipments and POs when required (for Power & Tel of Canada).
Daily entering and review of QSAs (for Power & Tel of Canada).
Daily activity reports to GM and ISM (for Power & Tel of Canada).
Assists in planning, designing & launching email promos (for Power & Tel of Canada).
Process VISA, Mastercard, debit card payments (for Power & Tel of Canada).
AR follow-up & calls to customers (for Power & Tel of Canada).
Product search e.g. substitutes, approx for specific applications (for Power & Tel of Canada).
Price negotiations (for Power & Tel of Canada).
POs for “Drop Ship” tickets (for Power & Tel of Canada).