Account Manager, Team Lead

Zen Educate•Los Angeles, CA

3d•$85,000 - $100,000•Hybrid

About The Position

Zen Educate, a well-funded, hyper-growth scale-up with significant traction in the US and UK is rapidly expanding our team and looking for leaders to support new regions. Join us in making an impact on the lives of students and teachers. At Zen, we help connect schools with temporary educators (substitute teachers, paraprofessionals, etc.) Our mission is to change the world of education recruitment and tackle teacher shortages. Our purpose-built platform dramatically improves system efficiencies using cutting-edge algorithms and a world-class user experience - schools save money, and teachers earn more! This is your chance to join a high-growth tech startup on the ground floor and make a real difference. We are a collaborative company and your leadership will not only shape the future of Zen Educate in the US but also impact the wider education system.

Requirements

At least 3 years in a Customer Success Manager or Account Manager role and 6 mo+ of peer leadership
Share our passion for positively impacting education.
Proven ability to act with urgency, and roll up your sleeves to do whatever is needed to get the job done.

Nice To Haves

We are growing quickly. We are looking for someone ready and eager to progress quickly to higher levels of leadership, leading larger geographical teams quickly.
We expect everyone to ‘Act like an Owner’ as a core value so we make everyone an owner in the business with generous stock option grants.
Thrive in an environment that prizes learning and growth to hone your skills as a professional with a dedicated focus on personal and professional development and mentorship from industry leaders.
Startups are hard. We’re looking for relentless individuals with a proven track record of hitting/exceeding revenue targets, who lead by example in work ethic and attitude.
As a Team Lead, you will need to wear many different hats in order to lead your team’s overall success and revenue growth. We’re looking for leaders who lean in and ask “What else is within my control to change?” when tackling problems and pursuing opportunities.

Responsibilities

Define your region's launch and growth strategy, setting and achieving ambitious revenue targets.
Own the overall end-to-end delivery of a new city including planning, hiring, people management, launch, and everything in between.
Take full ownership of your team's performance outcomes and revenue goals within established operational systems. Depending on the evolving needs of the business, seamlessly adapt to managing a personal portfolio of key accounts alongside your leadership duties. Monitor team KPIs, flag early risks to targets, and take decisive action to ensure monthly deliverables are met.
Lead and coach a commercial team of 2 to 12 Account Managers. Set clear expectations, monitor individual performance metrics, and run weekly operationally-focused 1:1s. Provide regular constructive feedback, implement performance improvement plans when necessary, and cultivate a positive atmosphere by championing connection, enthusiasm, and peer recognition.
Share on-the-ground feedback with Product to highlight necessary features for school districts and educators.
Work closely with our Educator Onboarding team and Marketing to ensure you are onboarding the right number of educators at the right time to staff certain roles.
Problem solve with Compliance to ensure Zen is meeting the compliance requirements of your state, city, and districts.
Strategize with Sales to ensure we are launching in new districts within your city, and expanding revenue as a result.
Foster strategic partnerships with education leaders and key district accounts.
Own the execution and drive performance improvement of the logistics and operations of dispatching teachers and teaching assistants to work in schools by developing tools, processes, and systems.
Like any true start-up, no two weeks will be the same and a general interest in ‘mucking in’ and just getting the job done is crucial.