Account Manager, Supporter Ticketing

Angel City•Santa Monica, CA

16d•Onsite

About The Position

At Angel City FC, we are building a world-class organization that uses sport to drive equity. One of the most valuable women’s sports teams in the world, we are redefining how sport, entertainment, and purpose intersect. Our vision is to create engaging and unique experiences that bring our mission to life while building a sustainable, high-growth business. We lead with passion, innovation, and a commitment to doing things differently. We are stronger together, have more impact together, and have more fun together. Angel City is looking for an Account Manager, Supporter Ticketing, to support the growth of Angel City FC’s supporter fan base and ticketing department. This role will provide first-class customer service in all aspects of the job, developing excellent relationships with the leaders and the members of Angel City’s Supporter groups. Identifying areas of growth opportunities for Angel City FC and its Supporters’ while also delivering communications, programs, and benefits will be key. This role will report to the Senior Manager, Ticket Services.

Requirements

A minimum of two years working in ticketing and service, with at least one year of experience dealing with Supporters, preferably within professional sports
Possess an exceptional knowledge and understanding of the Supporters' culture in soccer
Ability to work non-traditional hours, including weekends and holidays
Proven track record of high-level, high-revenue sales and service success
Strong communication skills, including written, verbal, and interpersonal
Speaking and writing Spanish are a plus
Knowledge of Microsoft Office applications
Ideal to have knowledge and efficiency in Archtics and Salesforce
Must be able to stand for long periods of time
Personable, proactive, creative, and innovative team player who believes in the mission and values of Angel City and the NWSL.
Excellent interpersonal and communication skills
Anticipate, respond to, and resolve all complaints, requests, and inquiries from Supporter groups and Supporter season ticket members in a timely and professional manner
Create exceptional and memorable experiences and connections with the different leaders of the Supporter groups

Nice To Haves

Speaking and writing Spanish are a plus
Ideal to have knowledge and efficiency in Archtics and Salesforce

Responsibilities

Serve as one of the primary liaisons between the leaders of Angel City FC Supporters’ Group and the front office of Angel City FC
Credibly and responsibly present oneself as one of the key “go-to” persons for all internal and external customers associated with Angel City FC’s Supporter Groups
Act as internal liaison to coordinate Supporters’ activities with appropriate staff both for home and away games
Foster the growth and development of the individual Supporter Groups in a manner that enhances the gameday experience and achieves the objectives of each group’s mission and vision
Manage a large book of business that includes Supporter Groups, along with seated and standing supporter ticket members
Build strong relationships with the defined account base of Season Ticket Members within the Supporters Groups, as well as outside of the groups
Ensure that all Supporter Groups' ticketing needs are met
Develop and execute customized programs and benefits for the Supporter Groups
Assist and coordinate with the sale of new season tickets to grow the different Supporter Groups
Assist other Supporters Groups and/or NWSL contacts to coordinate all ticket sales and gameday needs for visiting supporters
Maintain a detailed database of touch points for each client
Ensure customer and account data and profile requirements are accurate and complete
Identify opportunities for up-sells, add-ons, and referral business from clients, and work with sales representatives to maximize revenue from existing customers
Assist with season ticket renewals for the Supporter Groups
Work in conjunction with Angel City marketing and communications to ensure communication with the Supporters is aligned with the team