Account Manager, Superhuman for Education

Superhuman

6d•$168,000 - $255,000•Hybrid

About The Position

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time. About Superhuman Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The Opportunity As an Account Manager, Superhuman for Education you will own a high-impact portfolio of educational institutions, driving meaningful growth by helping customers unlock the full value of Grammarly. You'll build real relationships across every level of these organizations—from frontline managers to C-suite leaders—acting as a trusted strategic partner. Partnering closely with Customer Success, you'll shape long-term account strategies, lead renewal conversations, and directly influence the future of AI in education.

Requirements

Can build rapport with customers and communicate effectively with various stakeholders, from manager level up through the C-suite.
Can analyze data and metrics to inform business decisions and identify opportunities for revenue growth within accounts.
Has expertise in creating and delivering presentations to stakeholder groups, showcasing how solutions can meet the needs of educational institutions.
Has a minimum of 2+ years of experience in a quota-carrying sales positions, Account Management or Account Executive.
Has a proven track record of quota achievement and delivering very high value to their book of business.
Works well in a team environment, adapting to changing priorities and collaborating with others.
Has a proactive attitude with a willingness to learn, receive feedback, and adapt to an evolving role.
Is interested in AI in education: has ideally demonstrated an interest in leveraging AI technologies to enhance learning experiences within the education sector.
Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage designated accounts and oversee a specific list of customers to ensure revenue growth.
Identify opportunities for expansion by upselling and cross-selling, aiming to increase annual recurring revenue (ARR) within each account.
Prospect within existing accounts through consistent outbound, including cold calling, to generate new leads and opportunities.
Monitor upcoming contract renewals and collaborate with cross-functional partners, like Customer Success, on the renewal process to ensure growth at renewal.
Engage with diverse personas by building relationships and communicating effectively with stakeholders at all levels of educational institutions.
Work closely with educational institutions to develop long-term strategic plans that align with their goals and demonstrate how your solutions can help them achieve these objectives.
Develop business cases that present compelling arguments to justify budget allocations for Grammarly, helping to secure increased investment from customers.
Maintain accurate and organized CRM records by documenting customer interactions and account details, adhering to company sales practices and methodologies.
Provide regular reports to management on account statuses, including revenue forecasts, potential risks, and opportunities for growth.

Benefits

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off per year
12 days of paid holidays per year
two floating holidays per year
flexible sick time
Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
Annual professional development budget and opportunities