Account Manager, Student Success

Lumivero•Denver, CO

About The Position

Lumivero is seeking an experienced, commercially disciplined Account Manager to join our Student Success team. This role is built for a strategic operator who understands enterprise academic software and can lead institutions through complex contractual transitions. A significant portion of this role involves managing large-scale contract conversions and product migration initiatives across higher education institutions. These initiatives require executive alignment, pricing strategy, procurement navigation, and cross-functional coordination. The work is consultative, structured, and commercially accountable. You will be responsible for protecting recurring revenue, modernizing legacy agreements, and leading institutional transitions from older commercial models to updated subscription frameworks. This includes multi-year structuring, change management conversations, and ensuring alignment across academic, IT, procurement, and finance stakeholders. This is not a reactive service role. It is a quota-carrying, revenue protection and expansion position with clear accountability for renewals, migrations, and growth.

Requirements

Proven experience leading enterprise contract conversions or product migrations within SaaS environments.
Demonstrated ability to navigate complex procurement and approval processes.
Experience structuring multi-year agreements and negotiating pricing transitions.
Strong commercial acumen with accountability for revenue retention and expansion.
Ability to manage cross-functional stakeholders during periods of change.

Responsibilities

Serve as the strategic commercial partner for a portfolio of higher education institutions.
Build trusted relationships across academic leadership, field education teams, procurement, IT, and finance.
Lead executive-level conversations tied to modernization, compliance, risk mitigation, and long-term partnership value.
Own the full renewal lifecycle, including forecasting, negotiation, and multi-year contract structure.
Lead complex conversion efforts from legacy pricing and perpetual agreements to modern subscription-based models.
Drive structured product migration initiatives requiring coordinated timelines, stakeholder alignment, and commercial negotiation.
Identify and close expansion opportunities across programs, departments, and enterprise footprints.
Partner cross-functionally to ensure commercial transitions are supported operationally and implemented successfully.
Maintain disciplined pipeline management and forecast accuracy in Salesforce.
Identify churn risk early and build mitigation strategies.
Track migration progress across portfolio and report against revenue modernization targets.
Provide structured feedback to leadership on pricing, packaging, and competitive risk observed during conversion conversations.