Account Manager | Strategic

Ramp•New York, NY

8d•$263,520 - $400,000•Onsite

About The Position

As a Strategic Account Manager, you will be responsible for driving the strategy, growth, and overall health of a book of 8–12 of Ramp’s largest and most strategic customers. You’ll own the long-term relationship and be accountable for maintaining and growing revenue, driving product adoption, and ensuring your customers achieve meaningful business outcomes on Ramp. You’ll build deep relationships across all levels of your customers’ organizations, from day-to-day operators to C-suite executives, and be skilled at managing complex stakeholder dynamics and product configurations. Internally, you’ll partner closely with senior leaders and cross-functional teams at Ramp to strengthen our B2B relationships, coordinate strategic initiatives, and feed structured insights into our product roadmap and internal processes.

Requirements

9+ years of experience in Account Management, Customer Success, or a similar revenue-focused role
3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership
Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products
Demonstrated success negotiating and closing complex six-figure renewals and upsells
Ability to understand and communicate complex product workflows, integrations, and technical configurations
High fluency in financial value drivers — able to articulate ROI, payback periods, process modernization, and cost savings
Deep sense of ownership with the ability to build processes, playbooks, and documentation from 0→1 as strategic customers push the limits of Ramp’s platform and require new, scalable solutions
Strong executive communication and storytelling skills with the ability to influence cross-functionally and at the C-suite
Consistent track record of hitting or exceeding revenue targets in fast-paced environments
Operates with urgency, grit, and ownership; thrives in environments with innovation, change, and ambiguity
Willingness to travel for customer on-sites, events, and internal team summits

Nice To Haves

Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, accounting, controllers, expense management).
Experience at a high-growth startup

Responsibilities

Own a portfolio of 8–12 strategic Enterprise customers, with clear accountability for retention, expansion, and overall account health
Maintain and grow revenue and usage within your book of business by identifying, pitching, and executing on upsell and cross-sell opportunities
Build and execute detailed account and territory plans, including QBRs and executive reviews that highlight results, surface risks, and align on future growth
Lead frequent customer conversations (status calls, roadmap discussions, upsell conversations, and QBRs) to ensure customers are achieving strong outcomes with Ramp
Own end-to-end execution of renewals and expansions, from discovery and solution design through commercial negotiation and close
Serve as a Ramp product expert, proactively uncovering workflow gaps and recommending solutions that save customers time and money, while guiding them toward deeper platform adoption
Partner cross-functionally with Product, Design, Engineering, Sales, CSMs, and Solutions to coordinate customer initiatives and deliver tailored, enterprise-grade solutions
Provide structured feedback to product and leadership teams, translating customer needs and patterns into recommendations that shape Ramp’s Strategic and Enterprise roadmap
Navigate and align internal and external stakeholders, including C-suite executives, investors, partners, and cross-functional teams
Use data and analytics to inform your strategy, monitor account performance, and communicate impact and opportunities in a clear, grounded way

Benefits

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option