Account Manager, Strategic Accounts- Logistics

Odyssey•Charlotte, NC

16h

About The Position

Join Odyssey Logistics and build your career with a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision-making to move faster and smarter for our customers. We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer-centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions: Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities. At Odyssey, you’ll be part of a truly differentiated end-to-end 4PL model that pairs deep multimodal execution expertise, advanced technology-enabled operations, and data-driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers. Our employees receive competitive benefit offerings including comprehensive health coverage, HSA contributions, a matching 401(k), and programs designed to support your well-being and long-term success. At Odyssey, you’ll find a purpose-driven culture where your ideas matter, your impact is real, and your career can thrive. Summary / Primary Role: We are looking for a proactive and detail-oriented Account Manager to join our account management team. In this role, you will be responsible for maintaining and nurturing relationships with our strategic accounts, ensuring client satisfaction, and supporting revenue growth initiatives.

Requirements

Bachelor’s degree in Business, Logistics, or a related field preferred
3-5 years of experience in account management, sales, or customer service within the logistics or supply chain industry.
Ability to establish and maintain relationships with key contacts at each Client
Ability to “think outside the box”.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to identify issues/roadblocks and be proactive in development of solutions.
Ability to drive high levels of collaboration with internal and external stakeholders.
Ability to present a professional image with effective networking and people skills.
Strong relationship management skills, with proven results in farming business growth.
Excellent verbal and written communication & presentation capabilities.
Excellent analytical skills.
Knowledge of Salesforce.com, PowerPoint, Excel and other MS Office products are essential for this position.

Responsibilities

Act as the primary point of contact for assigned accounts, ensuring their needs are met and expectations are exceeded.
Identify opportunities for upselling and cross-selling additional services to enhance client value, focusing on strategies that drive profitability within the account.
Pipeline Management skills to drive and enhance client book of business and profitability across the Managed Services business divisions
Analyze market trends and client data to identify growth opportunities within your territory, ensuring optimal positioning of services to capture new business.
Develop strategic initiatives tailored to the specific needs of clients within the Account Managers portfolio, aiming to expand account share and enhance revenue streams.
Build strong, lasting relationships with key stakeholders within client organizations.
Willingness to get out in front of clients and prospects to drive value and growth
Partner with Sales to identify and pursue new business leads within the client enterprise.
Collaborate with the Director of Account Management to develop and implement account plans that align with client objectives.
Track and analyze account performance metrics, providing regular updates and insights to the Director of Strategic Accounts.
Address any issues or concerns promptly, coordinating with internal teams to deliver solutions.
Oversee the execution of logistics solutions for assigned accounts, ensuring timely and accurate service delivery.
Coordinate with cross-functional teams, including operations and sales, to meet client requirements.
Advocate for client needs within the organization, ensuring their feedback informs service improvements and product development.
Participate in client meetings and presentations, representing the company’s capabilities and value proposition.
Ensure accurate and timely entry of account-related information into Salesforce, maintaining up-to-date records for reporting and analysis.