Account Manager, Strategic Accounts- Logistics

Odyssey•Charlotte, NC

About The Position

Join Odyssey Logistics, a global multimodal logistics leader delivering end-to-end 4PL solutions across Intermodal, Integrated Marine Logistics, Transport & Warehousing, and Managed Services. We operate as one team—combining deep operational expertise, advanced technology, and data-driven insight to solve complex supply chain challenges for some of the world’s most dynamic customers. At Odyssey, accountability, innovation, and continuous improvement drive how we work. We prioritize safety, sustainability, and responsible growth while building long-term partnerships and measurable results. We offer competitive benefits, including comprehensive health coverage, HSA contributions, a matching 401(k), and programs that support your well-being and long-term success—within a culture where your impact is meaningful and your career can grow. Summary / Primary Role: We are looking for a proactive and detail-oriented Account Manager to join our account management team. In this role, you will be responsible for maintaining and nurturing relationships with our strategic accounts, ensuring client satisfaction, and supporting revenue growth initiatives.

Requirements

Bachelor’s degree in Business, Logistics, or a related field preferred
3-5 years of experience in account management, sales, or customer service within the logistics or supply chain industry.
Ability to establish and maintain relationships with key contacts at each Client
Ability to “think outside the box”.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to identify issues/roadblocks and be proactive in development of solutions.
Ability to drive high levels of collaboration with internal and external stakeholders.
Ability to present a professional image with effective networking and people skills.
Strong relationship management skills, with proven results in farming business growth.
Excellent verbal and written communication & presentation capabilities.
Excellent analytical skills.
Knowledge of Salesforce.com, PowerPoint, Excel and other MS Office products are essential for this position.

Responsibilities

Act as the primary point of contact for assigned accounts, ensuring their needs are met and expectations are exceeded.
Identify opportunities for upselling and cross-selling additional services to enhance client value, focusing on strategies that drive profitability within the account.
Pipeline Management skills to drive and enhance client book of business and profitability across the Managed Services business divisions
Analyze market trends and client data to identify growth opportunities within your territory, ensuring optimal positioning of services to capture new business.
Develop strategic initiatives tailored to the specific needs of clients within the Account Managers portfolio, aiming to expand account share and enhance revenue streams.
Build strong, lasting relationships with key stakeholders within client organizations.
Willingness to get out in front of clients and prospects to drive value and growth
Partner with Sales to identify and pursue new business leads within the client enterprise.
Collaborate with the Director of Account Management to develop and implement account plans that align with client objectives.
Track and analyze account performance metrics, providing regular updates and insights to the Director of Strategic Accounts.
Address any issues or concerns promptly, coordinating with internal teams to deliver solutions.
Oversee the execution of logistics solutions for assigned accounts, ensuring timely and accurate service delivery.
Coordinate with cross-functional teams, including operations and sales, to meet client requirements.
Advocate for client needs within the organization, ensuring their feedback informs service improvements and product development.
Participate in client meetings and presentations, representing the company’s capabilities and value proposition.
Ensure accurate and timely entry of account-related information into Salesforce, maintaining up-to-date records for reporting and analysis.